Customer Service Coordinator at BAM improving client service through Site Solutions Hub. Handling transactions, customer queries, and ensuring first - class customer experience in Kilsyth.
About the role
- Customer support role assisting clients with property management software. Responsibilities include handling customer inquiries and providing administrative support in a hybrid work environment.
Responsibilities
- Telefonische Betreuung unserer Kunden – du bist die erste Anlaufstelle für Fragen und Anliegen
- Bearbeitung von Kundenanfragen per Ticket, E-Mail und Telefon
- Unterstützung unserer Nutzer bei Fragen zur Software.
- Allgemeine Büroorganisation und administrative Tätigkeiten
- Dokumentation von Kundenanliegen sowie Weitergabe bzw. Klärung mit Entwicklung / Account-Management
- Vereinbarung von Terminen
Requirements
- Erfahrung im Kundenservice oder in einer vergleichbaren Position
- Freude am Telefonieren und an der Arbeit mit Menschen
- Bereitschaft, dich in eine komplexe Software einzuarbeiten
- Selbstständige und strukturierte Arbeitsweise
- Sehr gute Deutschkenntnisse, Englischkenntnisse von Vorteil
Benefits
- Flexible Arbeitszeiten – Vollzeit oder Teilzeit möglich
- Hybrides Arbeiten – Mix aus Büro in Siegburg und Homeoffice
- Flache Hierarchien und direkte Kommunikation
- Einblick in die Welt der Ferienwohnungsvermietung und SaaS-Software
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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