Provide first - level customer support for VC Pay Tuition Management and Accounting products at Veracross. Assist end - users and core users with a focus on service and quality.
About the role
- Customer Service representative managing inquiries and assisting in sales processes for Intertek's quality, safety, and sustainability services. Engaging with various customer communications and supporting international requests.
Responsibilities
- Handling national and international customer inquiries (written and by phone) and preparing quotations
- Managing the customer service inbox
- Supporting the sales team and operational departments in customer communications related to commercial processes
- Sending customer mailings and measuring customer satisfaction
- Handling international inquiries and cross-border projects within the Intertek network
- General office tasks
Requirements
- Vocational training as a Foreign Language Correspondent (m/f/d/x) or a comparable commercial qualification
- Very good German and English skills, both written and spoken
- Additional languages such as French, Italian, Spanish or Chinese are an advantage
- Confident demeanor, team player, and a reliable, independent working style
- Proficient user of MS Office programs
- Enjoy communicating with customers and possess solid process understanding
- Commitment, initiative, and enthusiasm for new challenges
Benefits
- Open corporate culture with flat hierarchies
- A strong commitment to sustainability ensures a future-oriented workplace
- Bike leasing program (JobRad) & corporate fitness with EGYM Wellpass
- Opportunity to improve English during working hours on site
- Corporate Benefits program for employee discounts
- Flexible working hours with time tracking to support work–life balance
- Reduced public transport costs via a job ticket
- Free beverages and fruit
- 30 days of vacation per year for rest and relaxation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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