Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Service representative managing inquiries and assisting in sales processes for Intertek's quality, safety, and sustainability services. Engaging with various customer communications and supporting international requests.
Responsibilities
- Handling national and international customer inquiries (written and by phone) and preparing quotations
- Managing the customer service inbox
- Supporting the sales team and operational departments in customer communications related to commercial processes
- Sending customer mailings and measuring customer satisfaction
- Handling international inquiries and cross-border projects within the Intertek network
- General office tasks
Requirements
- Vocational training as a Foreign Language Correspondent (m/f/d/x) or a comparable commercial qualification
- Very good German and English skills, both written and spoken
- Additional languages such as French, Italian, Spanish or Chinese are an advantage
- Confident demeanor, team player, and a reliable, independent working style
- Proficient user of MS Office programs
- Enjoy communicating with customers and possess solid process understanding
- Commitment, initiative, and enthusiasm for new challenges
Benefits
- Open corporate culture with flat hierarchies
- A strong commitment to sustainability ensures a future-oriented workplace
- Bike leasing program (JobRad) & corporate fitness with EGYM Wellpass
- Opportunity to improve English during working hours on site
- Corporate Benefits program for employee discounts
- Flexible working hours with time tracking to support work–life balance
- Reduced public transport costs via a job ticket
- Free beverages and fruit
- 30 days of vacation per year for rest and relaxation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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