Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Support Representative at EventsAir, assisting users with event management software. Delivering client communication and resolving issues during live events.
Responsibilities
- Deliver high-quality client communication, consistently meeting response time SLAs and support KPIs
- Resolve basic to moderately complex issues using our internal processes and knowledge base
- Escalate more complex issues to higher-tier support teams when needed
- Provide timely and priority support for clients during live event delivery
- Collaborate with internal teams to ensure a smooth and professional client experience
Requirements
- Great communication skills (verbal and written)
- Adaptability and flexibility along with an empathetic attitude
- Multi-task with great attention to detail during troubleshooting
- Basic software support knowledge or experience in a similar role
- Relevant tertiary qualifications
- Ability to work rotational shift work to cover APAC/EMEA/AMERICAS regions
- Additional software knowledge (HTML, CSS, JavaScript etc.) will be an advantage.
Benefits
- Fantastic flexibility. We offer hybrid working to all employees regardless of role or level!
- 3 extra days of annual leave to encourage downtime over the Christmas period.
- Socials at EventsAir are the bomb!
- We love to champion and promote causes close to our heart.
- Apply for side steps, up steps and secondments through different teams when role needs arise internally!
- Use your personal L&D budget towards a course, or something to upskill yourself in your current role.
- Use the Work from almost anywhere policy to work from anywhere for 2 weeks a year!
- Use the extra maternity and paternity leave we offer on top of your statutory allowances.
- Reach out to our Employee Assistance Program for solid advice.
- Take part in our recognition program where you can earn points and vouchers for valuable work.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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