Customer Service Representative working with customers and internal departments at Bloomsbury. Responsible for order processing, technical support, and ensuring customer satisfaction.
About the role
- Customer Support Representative at EventsAir, assisting users with event management software. Delivering client communication and resolving issues during live events.
Responsibilities
- Deliver high-quality client communication, consistently meeting response time SLAs and support KPIs
- Resolve basic to moderately complex issues using our internal processes and knowledge base
- Escalate more complex issues to higher-tier support teams when needed
- Provide timely and priority support for clients during live event delivery
- Collaborate with internal teams to ensure a smooth and professional client experience
Requirements
- Great communication skills (verbal and written)
- Adaptability and flexibility along with an empathetic attitude
- Multi-task with great attention to detail during troubleshooting
- Basic software support knowledge or experience in a similar role
- Relevant tertiary qualifications
- Ability to work rotational shift work to cover APAC/EMEA/AMERICAS regions
- Additional software knowledge (HTML, CSS, JavaScript etc.) will be an advantage.
Benefits
- Fantastic flexibility. We offer hybrid working to all employees regardless of role or level!
- 3 extra days of annual leave to encourage downtime over the Christmas period.
- Socials at EventsAir are the bomb!
- We love to champion and promote causes close to our heart.
- Apply for side steps, up steps and secondments through different teams when role needs arise internally!
- Use your personal L&D budget towards a course, or something to upskill yourself in your current role.
- Use the Work from almost anywhere policy to work from anywhere for 2 weeks a year!
- Use the extra maternity and paternity leave we offer on top of your statutory allowances.
- Reach out to our Employee Assistance Program for solid advice.
- Take part in our recognition program where you can earn points and vouchers for valuable work.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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