On - Site Customer Service Representative in Somerville, MA assisting healthcare customers with inquiries. Delivering high customer service and managing communications effectively.
About the role
- Customer Care Consultant responsible for providing exceptional service in a global e-commerce platform. Collaborating with various departments while ensuring customer satisfaction through various communication channels.
Responsibilities
- Provide exceptional service across multi-channels for all customer communications.
- Handle cases with a high level of professionalism and customer centric mindset.
- Actively manage customer service related documents for internal tracking and cross team awareness.
- Maintain a high level of service awareness at all times.
- Work cross-functionally with other e-commerce departments.
- Support reporting manager with ad-hoc tasks and duties.
Requirements
- Degree, High Diploma or Associate Degree holder.
- Experience in customer service or related fields is highly preferred. Experience in the e-commerce industry will be a plus.
- Fluent in Chinese and English for both spoken and written communication.
- Experience with CRM, Case Management, Live Chat, AI tools is preferred.
- Excellent interpersonal and communication skills, and the ability to build rapport with customers and relationship management.
- Possess a proactive solutions mindset; organized and detail oriented with strong time management skills.
- Ability to multi-task and troubleshoot.
- Proficient in basic administrative office suite software e.g. MS Office, Google Drive.
- Work hours: 13:00-22:00 (1.5 hour break)
- Available to work during the weekend, busy periods and/or public holidays.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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