Head of Customer Experience responsible for SAP customer lifecycle management within AGILITA. Leading teams, customer strategies, and service quality in an innovative environment.
About the role
- Customer Support Manager for a Fleet Tech SaaS platform ensuring client satisfaction through effective support processes. Engaging in onboarding and assisting clients from inquiry to success.
Responsibilities
- Customer support: Handling incoming support requests
- Onboarding new customers: Guiding them through the onboarding process
- Ensuring customer satisfaction: Providing excellent service
- Efficient handling of inquiries: Structured, solution-oriented work
Requirements
- Completed vocational training in a business or technical field
- Strong communication skills and coordination ability
- Strong interpersonal skills
- Analytical mindset and ability to work independently
Benefits
- Competitive compensation with a performance-related component
- Agile work environment with flat hierarchies
- Family-like atmosphere with fast decision-making
- Focus on employee satisfaction, environmental responsibility, growth, and profitability
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Head of Customer Experience at AGILITA managing Customer Lifecycle and leading teams in SAP solutions. Working closely with leadership and various departments to ensure service quality and customer satisfaction.
Customer Service role in a prominent European label manufacturing company handling order processing and client communication. Collaborate with multiple departments for optimal customer support.
Junior Customer Experience Specialist improving customer satisfaction by optimizing service solutions. Role involves training, communication strategies, and customer research for Fortum's energy services.
Customer Service Specialist at Zurich Cover - More assisting travelers with excellent customer service while navigating multiple systems and collaborating with leadership for feedback.
Production Support Analyst managing and resolving incident tickets in a production environment. Collaborating with teams to ensure timely issue resolution and proactive monitoring.
Customer Service Representative delivering support and service for Dormer Pramet, a tool manufacturer. Engaging with customers via multiple channels and ensuring positive interactions.
Regional Service Manager actively developing international customer service processes and training service teams in the organization. Collaborating with internal departments to improve service efficiency.
Field Support Representative assisting veterinarians with IDEXX diagnostic tools and technical support. Requires extensive travel within a defined territory and strong relationship - building skills.
Lead and develop the Global Key Account Coordinators’ team at Constantia Flexibles. Drive process improvements, foster open communication, and support professional growth in an international environment.