Senior Application Support Specialist providing L1 and L2 support at ECCO Gulf. Managing enterprise application issues and collaborating with cross - functional teams in Doha.
About the role
- Customer Support Manager for a Fleet Tech SaaS platform ensuring client satisfaction through effective support processes. Engaging in onboarding and assisting clients from inquiry to success.
Responsibilities
- Customer support: Handling incoming support requests
- Onboarding new customers: Guiding them through the onboarding process
- Ensuring customer satisfaction: Providing excellent service
- Efficient handling of inquiries: Structured, solution-oriented work
Requirements
- Completed vocational training in a business or technical field
- Strong communication skills and coordination ability
- Strong interpersonal skills
- Analytical mindset and ability to work independently
Benefits
- Competitive compensation with a performance-related component
- Agile work environment with flat hierarchies
- Family-like atmosphere with fast decision-making
- Focus on employee satisfaction, environmental responsibility, growth, and profitability
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Location requirements
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