Junior Customer Experience Specialist improving customer satisfaction by optimizing service solutions. Role involves training, communication strategies, and customer research for Fortum's energy services.
About the role
- Customer Service Specialist at Zurich Cover-More assisting travelers with excellent customer service while navigating multiple systems and collaborating with leadership for feedback.
Responsibilities
- Provide exceptional customer service over the phones to our clients and travelers around the world while navigating multiple systems
- Have a keen eye for details and accurately document and capture all interactions in our case management system
- Collaborate with leadership to fine tune skillsets and apply feedback to meet role expectations
- Provide creative out-of-the box solutions using critical thinking skills to provide top notch customer experiences
Requirements
- High School Diploma or equivalent
- Advanced customer service skills and 2+ years of customer service/office experience
- Ability to remain calm and collected in a fast-paced environment
- Exceptional verbal and written communication skills
- Effectively multi-task and prioritize tasks
- Proficiency in Microsoft Office programs
- Ability to work 2nd shift between 12pm-10pm, with rotating weekends.
Benefits
- Job flexibility
- Career growth
- Regular annual and personal leave benefits
- Volunteer leave
- Comprehensive paid parental leave scheme
- Competitive high-deductible health plan
- EAP programs
- Access to health and well-being activities
- 401(k) program with employer matching
- Embracing diversity and inclusion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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