EG
Internship in corporate client management at Erste Bank for 3 months, requiring business studies background and strong MS Office skills.
About the role
- Inform and follow up with partners and customers to educate them on recent changes to policies that could affect their brands, campaigns, and SMS numbers.
- Keep track of the latest messaging campaign policies and ensure compliance with all policies and procedures related to CSP operations.
- Manage tickets related to 10DLC and Toll-Free verification.
- Inform partners of the status of the 10DLC and Toll-Free verification registrations.
- Monitor, troubleshoot, and escalate SMS number issues (assignment and enablement) to carriers, partners, and the Development Team when necessary.
- Provide Minutes of the Meeting during weekly meetings by the department as needed.
- Handle issues, inquiries or requests, ranging from simple to complex, relating to 10DLC and TF Verification raised by Partners or BCM One entities.
- Perform other duties as assigned.
Requirements
- Bachelor's degree, preferably with Electronics and Communication Engineering (ECE), Information Technology, Business Administration courses.
- Experience in a customer service related position and/or BPO, call center environment is preferred.
- Experienced in customer care, help-desk support, or customer support.
- Must read, write, and speak professional-level English.
- Must work well in a team-oriented environment.
- Must be willing to work the night shift.
Benefits
- Health Insurance (HMO with 1 free dependent)
- Generous Paid time off
- Company retirement plan
- 13th month pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
US
Univar SolutionsKey Account Support Specialist
Key Account Support Specialist fulfilling sales responsibilities and customer support for Univar Solutions. Collaborating with internal teams to ensure smooth pricing and order processes.
MI
Mohawk IndustriesCustomer Service Representative
Customer Service Representative at Dal - Tile providing customer account management and support to enhance customer satisfaction. Responsible for order entry, inquiries, and various customer service functions.
MI
Mohawk IndustriesCustomer Service Warehouse Associate
Customer Service/Warehouse Associate at Mohawk Industries servicing customers and handling inventory tasks. Performing office administration duties, operating forklift equipment, and ensuring safety compliance in the warehouse environment.
PC
Post CompanySales Support Representative
Sales Support Representative at Post coordinating customer visits and creating offers. Working closely with salespeople to ensure efficient processes and administrative support.
LG
Liebherr GroupCommercial Clerk, Customer Service
Customer Service Specialist handling customer complaints while coordinating with departments. Engaging in service request processing for high - quality solutions within a leading electronics company.
TC
TE ConnectivityCustomer Service Specialist II
Customer Service Specialist managing order processing and customer inquiries for TE Connectivity. Fostering collaboration and enhancing customer satisfaction through effective communication.
LG
Liebherr GroupWorking Student in Customer Service
Studentische Aushilfe im Customer Service bei Liebherr in Ulm. Unterstützung bei Kundenanfragen und Kundendienstabrechnungen für Haushaltsgeräte.
ÁR
ÁrvoreCustomer Service Intern
Customer Intern providing support to the customer service team by analyzing and resolving client tickets. Involvement in improving response scripts and enhancing customer experience.
GR
GrifolsCustomer Service Specialist
Customer Service Specialist receiving and entering customer orders and meeting customers’ requirements at Grifols, a global healthcare company specializing in plasma - derived medicines.