Client Success Manager responsible for driving client satisfaction in investment banking. Collaborating with internal teams to enhance client adoption, retention, and success.
About the role
- Customer Success Manager engaging clients in APAC sports and entertainment sectors. Ensuring customer success and data-driven marketing strategies through the Tradable Bits platform.
Responsibilities
- Own a portfolio of accounts across sports, music, and entertainment sectors
- Act as a strategic advisor, helping customers leverage fan data to drive engagement, revenue, and loyalty
- Build trusted relationships at a Club level with marketing, partnerships, membership, and digital teams, as well as executive stakeholders, shaping strategy and influencing data-led decisions
- Identify growth opportunities, new use cases, and platform expansion potential within your portfolio
- Collaborate with partners to ideate and deliver innovative digital campaigns and fan activations
- Help customers translate their marketing goals into actionable data strategies - including audience segmentation, fan acquisition, and engagement
- Advise on cross-channel activations across email, social, and paid media, using insights from platform analytics and fan data
- Lead onboarding and implementation, ensuring seamless integration and engagement across departments
- Deliver training and strategy sessions to empower partners with best-practice campaign execution
- Proactively monitor platform utilisation and campaign performance to drive continuous adoption and improvement
- Conduct regular business reviews, sharing actionable insights and campaign results with stakeholders
- Provide feedback to product and engineering teams to inform roadmap priorities
- Partner with sales and leadership to drive renewals, upsells, and account expansion
Requirements
- Diploma or Bachelors Degree in Communications, Business, Marketing, Sports Marketing or related field(s)
- 3+ years in Customer Success, Account Management, or Digital Marketing, ideally within SaaS, sports, entertainment, ticketing, or an adjacent industry
- Proven experience managing and growing strategic customer relationships
- Strong understanding of digital marketing concepts, including audience segmentation, data activation, email, social, and paid media
- Confident communicator, comfortable presenting to C-suite and senior stakeholders
- Strategic thinker who can interpret data, tell a story, and influence decisions
- Organised and proactive, with a strong bias for action and ownership
- A natural collaborator who thrives in startup-style environments — flexible, resourceful, and always willing to roll up your sleeves.
Benefits
- Hybrid office attendance
- Occasional on-site client visits across the APAC region
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