Senior Customer Success Manager at Brevo focusing on enterprise clients and driving success strategies. Collaborating cross - functionally to ensure customer satisfaction and account growth.
About the role
- Customer Success Manager engaging clients in APAC sports and entertainment sectors. Ensuring customer success and data-driven marketing strategies through the Tradable Bits platform.
Responsibilities
- Own a portfolio of accounts across sports, music, and entertainment sectors
- Act as a strategic advisor, helping customers leverage fan data to drive engagement, revenue, and loyalty
- Build trusted relationships at a Club level with marketing, partnerships, membership, and digital teams, as well as executive stakeholders, shaping strategy and influencing data-led decisions
- Identify growth opportunities, new use cases, and platform expansion potential within your portfolio
- Collaborate with partners to ideate and deliver innovative digital campaigns and fan activations
- Help customers translate their marketing goals into actionable data strategies - including audience segmentation, fan acquisition, and engagement
- Advise on cross-channel activations across email, social, and paid media, using insights from platform analytics and fan data
- Lead onboarding and implementation, ensuring seamless integration and engagement across departments
- Deliver training and strategy sessions to empower partners with best-practice campaign execution
- Proactively monitor platform utilisation and campaign performance to drive continuous adoption and improvement
- Conduct regular business reviews, sharing actionable insights and campaign results with stakeholders
- Provide feedback to product and engineering teams to inform roadmap priorities
- Partner with sales and leadership to drive renewals, upsells, and account expansion
Requirements
- Diploma or Bachelors Degree in Communications, Business, Marketing, Sports Marketing or related field(s)
- 3+ years in Customer Success, Account Management, or Digital Marketing, ideally within SaaS, sports, entertainment, ticketing, or an adjacent industry
- Proven experience managing and growing strategic customer relationships
- Strong understanding of digital marketing concepts, including audience segmentation, data activation, email, social, and paid media
- Confident communicator, comfortable presenting to C-suite and senior stakeholders
- Strategic thinker who can interpret data, tell a story, and influence decisions
- Organised and proactive, with a strong bias for action and ownership
- A natural collaborator who thrives in startup-style environments — flexible, resourceful, and always willing to roll up your sleeves.
Benefits
- Hybrid office attendance
- Occasional on-site client visits across the APAC region
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success leader at SafetyCulture developing high - performing SaaS teams across EMEA. Focusing on strategic customer outcomes, retention, and sustainable business impact in fast - moving environments.
Customer Success leader with a focus on building and scaling high - performing SaaS teams across EMEA. Collaborating closely with Sales and Product teams to drive customer value and retention.
Customer Success Manager responsible for developing relationships with customers at dLocal, a fintech firm. Collaborating cross - functionally and leveraging customer insights to achieve success.
Customer Success Growth Manager driving outbound expansion within existing customer base at Yodeck SaaS company. Aiming to unlock growth through engagement signals and pipeline generation.
Client Success Manager facilitating client relationships at FE fundinfo, a leading investment management technology company. Guiding clients to succeed with products and services in the finance sector.
Consultant(e) CRM & Marketing Automation pour VO2 Group, travaillant sur des stratégies relationnelles performantes. Expérience comptant avec Grands Comptes dans les secteurs Luxe, Retail et Cosmétique.
Vice President driving customer success initiatives for Behaviorally, a leader in digital shopper marketing. Leading accounts and strategic direction with impact in shopper insights.
Director of Customer Success at Behaviorally, guiding senior clients and managing high - value accounts. Leading strategies on shopper insights to drive growth in the packaging industry.
Senior Client Success Manager at Collinson driving client engagement and product adoption in the travel ecosystem. Collaborating across teams to optimize product strategy and client satisfaction.