RO
roadsurferCustomer Success Representative
Customer Success Representative providing tailored guidance and high - level support for RV rentals. Working to maximize customer satisfaction through effective communication and problem - solving skills.
About the role
- Be the primary contact for a portfolio of real estate clients, building trusted, long-term relationships.
- Lead onboarding and deliver tailored training to ensure smooth implementation and adoption.
- Conduct regular check-ins and quarterly business reviews to drive measurable success.
- Represent the voice of the customer internally and share insights with product, engineering, and sales.
- Manage renewals, identify upsell/cross-sell opportunities, and achieve account growth targets.
- Monitor engagement metrics and proactively reduce churn.
- Stay across product updates, industry developments, and share best practices with clients.
- Collaborate with your team to continuously refine and improve our customer success approach.
Requirements
- Experience in a customer success, account management, or client-facing role (SaaS or real estate industry experience a plus).
- Strong communication and relationship-building skills.
- Proactive problem-solver who thrives on delivering value to clients.
- Comfortable presenting and delivering training both online and in-person (occasional travel may be required).
- Data-driven mindset with the ability to track, measure, and act on success metrics.
- Minimum experience: Mid-level.
Benefits
- Be part of a collaborative, values-driven team where your input really shapes the future.
- Flexible hybrid or remote working options.
- Work with market-leading products used by thousands of agencies across Australia and beyond.
- Opportunities to grow your career within a supportive, high-performance culture.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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