PO
PointrCustomer Success Lead
Lead Customer Success for Pointr's innovative indoor mapping solutions. Drive client satisfaction and team performance by shaping success strategies across multiple accounts and industries.
About the role
- Build and maintain strong relationships with key stakeholders as a trusted advisor
- Understand customer goals, develop success plans, and align API solutions to drive business value
- Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption
- Act as the voice of the customer within Vonage, collaborating with support, product, and engineering to address challenges
- Identify upsell and cross-sell opportunities to drive renewals and expansion
- Provide ongoing training and enablement to ensure customers leverage Vonage API solutions
- Collect and relay customer feedback to influence product improvements and roadmap priorities
Requirements
- 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS, CPaaS, or technology-driven company
- Familiarity with APIs, cloud communications, and software integration processes
- Customer-Centric Mindset and ability to foster meaningful relationships
- Excellent verbal and written communication skills
- Strategic problem-solving abilities
- Ability to work cross-functionally with product, sales, and support teams
- Comfortable analyzing customer usage data to identify trends and opportunities
- Adaptability and proactiveness in fast-paced environments
Benefits
- Kafeteria (multisport)\n• Private Medical Healthcare\n• Group Life Insurance\n• Unlimited Discretionary Time Off\n• Flexible working hours\n• Remote work with occasional meetings in Wrocław office\n• Reimbursement for the cost of learning (trainings, postgraduate studies etc.)\n• Competitive salary, benefits, and career growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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