KU
Client Success Manager at KUBRA leveraging innovative products to enhance customer satisfaction and drive business growth. Engaging with clients to manage relationships and deliver exceptional value.
About the role
- Provide tailored education to customers, including training sessions and best practice consulting for feature adoption.
- Monitor customer usage patterns and engagement metrics to identify areas for optimization and needed support.
- Collect and document customer feedback, including feature requests, areas for improvement, and overall satisfaction.
- Use Vitally to create custom customer outreach campaigns and account reviews for a book of business, ensuring personalized and proactive customer engagement.
- Advocate for customer needs and feedback within cross-functional teams to drive customer-centric initiatives.
- Champion customer success and satisfaction by actively contributing to product development and customer experience efforts.
Requirements
- Proven experience in a customer-facing role, ideally within the SaaS industry.
- Proficiency in Salesforce, with the ability to manage customer interactions and engagement.
- Exceptional written and verbal communication skills for clear, effective customer education.
- Strong interpersonal skills with the ability to build trust and rapport with customers.
- Self-motivated, results-oriented with a history of meeting/exceeding performance targets.
- Strong problem-solving abilities, with a creative approach to addressing customer needs.
- High degree of ownership and accountability in driving successful customer outcomes.
- Must be legally eligible to work in the US (application asks about legal eligibility and visa sponsorship).
Benefits
- This position will be hybrid, working Tuesday/Wednesday in the office with optional WFH on Monday/Thursday/Friday.
- Weave is an equal opportunity employer committed to fostering an inclusive workplace.
- Accommodation available for disabilities or special needs upon request.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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