Customer Success Manager at Black Duck Software, Inc. supporting enterprise software adoption and renewal targets using a digital - first engagement strategy.
About the role
- Customer Success Executive helping car sellers in the auction process. Join the passionate Carwow team revolutionizing car-changing in Europe.
Responsibilities
- Manage a lead pipeline of potential customers looking to sell their car via our online auction.
- Review car listings uploaded by sellers for accuracy and completeness, working proactively with sellers to address any omissions or errors before their car enters the auction.
- Utilise and build your industry knowledge to provide expert advice and guidance to customers, balancing their price expectations with market realities to maximize their chances of a successful sale.
- Clearly explain the Carwow auction process to sellers, ensuring they understand each step and are committed to selling their car through our platform.
- Handle negotiations & customer objections.
- Communicate effectively with sellers via phone, email, live chat, and SMS, addressing any questions or concerns.
- Maintain accurate records of all interactions with sellers, ensuring seamless handovers to other teams as needed.
- Working within a team to contribute to the overall performance by consistently meeting individual targets against vehicles listed & Pipeline conversion.
- Collaborate with cross-functional teams to provide insights and feedback, contributing to the overall growth and success of Carwow.
Requirements
- Experience working within a target focused environment and managing a pipeline independently.
- Excellent communication skills, both written and verbal, with the ability to build rapport with sellers from diverse backgrounds.
- A proactive and customer-focused approach, with a genuine desire to help sellers achieve their goals.
- Strong attention to detail and organizational skills to ensure listing accuracy and efficient follow-up.
- Ability to work independently and as part of a team, contributing to a positive and collaborative work environment.
- Comfort working with various communication channels, including phone, email, live chat, and SMS.
- Flexibility to work within the team's operating hours of 9 am-7 pm, Monday to Sunday, on a rotating shift basis (40 hours per week).
- Hybrid working available, with a minimum requirement of 3 days per week in the office.
- Enthusiasm for the automotive industry is a plus.
Benefits
- Hybrid working
- Competitive salary to fund that dream holiday to Bali
- Share options - when we thrive, so do you!
- Private Healthcare, for peace of mind
- Meal allowance
- Monthly coaching sessions with Spill - our mental wellbeing partner
- Enhanced holiday package, plus Bank Holidays
- 28 days annual leave
- 1 day for your wedding
- 1 day off when you move house - because moving is hard enough without work!
- For your third year anniversary, get 30 days of annual leave per year
- For your tenth year anniversary, get 35 days of annual leave per year
- Option to buy 3 extra days of holiday per year
- Work from abroad for a month
- Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
- The latest tech (Macbook or Surface) to power your gif-sending talents
- Up to £500/€550 home office allowance for that massage chair you’ve been talking about
- Generous learning and development budget to help you master your craft
- Regular social events: tech lunches, coffee with the exec sessions, lunch & learns, book clubs, social events/anything else you pester us for
- Refer a friend, get paid. Repeat for infinite money
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager driving strategic engagement and measurable ROI for Smart Containers at ORBCOMM. Collaborating cross - functionally to optimize operations for maritime leaders.
Customer Success Specialist engaging with customers to help maximize their revenue and product adoption. Working with hotel clients on their business growth while providing superior customer care.
Client Success Intern shadowing the Client Success team at Dreamscape Learn. Gain experience in EdTech and VR technology in a hybrid role based in Culver City, California.
Internship role in Customer Success at Smithfield Foods, focusing on real - life experiences and impactful projects. Involvement in learning plans and presentations to executive leadership.
Customer Success Manager at Salesforce managing customer success and engagement strategies. Fostering relationships with business executives to enhance customer experience on the Salesforce platform.
Customer Success Manager driving customer success and value for Salesforce's Marketing Cloud. Expertise in SaaS and strong communication skills to guide customer projects.
Bilingual Customer Success Manager leading customer relations at Salesforce. Needed for orchestration of Signature deliverables and client relationships in a technical environment.
Customer Success Manager (CSM) Director fostering relationships with healthcare organizations at Salesforce. Supporting business objectives and managing customer incidents with Salesforce's platform capabilities.
Analista de CRM Sênior developing customer relationship strategies in one of Brazil's largest pharmaceutical groups. Seeking an analytical and creative professional with CRM tool experience.