Customer Engagement Analyst focusing on customer data analysis and engagement metrics to improve experience, retention, and loyalty.
About the role
- Customer Success Executive helping car sellers in the auction process. Join the passionate Carwow team revolutionizing car-changing in Europe.
Responsibilities
- Manage a lead pipeline of potential customers looking to sell their car via our online auction.
- Review car listings uploaded by sellers for accuracy and completeness, working proactively with sellers to address any omissions or errors before their car enters the auction.
- Utilise and build your industry knowledge to provide expert advice and guidance to customers, balancing their price expectations with market realities to maximize their chances of a successful sale.
- Clearly explain the Carwow auction process to sellers, ensuring they understand each step and are committed to selling their car through our platform.
- Handle negotiations & customer objections.
- Communicate effectively with sellers via phone, email, live chat, and SMS, addressing any questions or concerns.
- Maintain accurate records of all interactions with sellers, ensuring seamless handovers to other teams as needed.
- Working within a team to contribute to the overall performance by consistently meeting individual targets against vehicles listed & Pipeline conversion.
- Collaborate with cross-functional teams to provide insights and feedback, contributing to the overall growth and success of Carwow.
Requirements
- Experience working within a target focused environment and managing a pipeline independently.
- Excellent communication skills, both written and verbal, with the ability to build rapport with sellers from diverse backgrounds.
- A proactive and customer-focused approach, with a genuine desire to help sellers achieve their goals.
- Strong attention to detail and organizational skills to ensure listing accuracy and efficient follow-up.
- Ability to work independently and as part of a team, contributing to a positive and collaborative work environment.
- Comfort working with various communication channels, including phone, email, live chat, and SMS.
- Flexibility to work within the team's operating hours of 9 am-7 pm, Monday to Sunday, on a rotating shift basis (40 hours per week).
- Hybrid working available, with a minimum requirement of 3 days per week in the office.
- Enthusiasm for the automotive industry is a plus.
Benefits
- Hybrid working
- Competitive salary to fund that dream holiday to Bali
- Share options - when we thrive, so do you!
- Private Healthcare, for peace of mind
- Meal allowance
- Monthly coaching sessions with Spill - our mental wellbeing partner
- Enhanced holiday package, plus Bank Holidays
- 28 days annual leave
- 1 day for your wedding
- 1 day off when you move house - because moving is hard enough without work!
- For your third year anniversary, get 30 days of annual leave per year
- For your tenth year anniversary, get 35 days of annual leave per year
- Option to buy 3 extra days of holiday per year
- Work from abroad for a month
- Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
- The latest tech (Macbook or Surface) to power your gif-sending talents
- Up to £500/€550 home office allowance for that massage chair you’ve been talking about
- Generous learning and development budget to help you master your craft
- Regular social events: tech lunches, coffee with the exec sessions, lunch & learns, book clubs, social events/anything else you pester us for
- Refer a friend, get paid. Repeat for infinite money
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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