Hybrid Customer Success Associate

Posted 3 weeks ago

Apply now

About the role

  • Shadow and learn how to run project deployments: Work alongside experienced CSMs as they kickoff, set up, and train teams
  • Support planning routines: Help establish weekly planning sessions that become the cornerstone of project success (these routines are what separate good projects from great ones)
  • Assist with user activation: Learn how to move teams from weekly planning to daily coordination, multiplying the value Aphex delivers
  • Build relationships: Develop connections with the delivery team, Supervisors, Engineers, Project Managers, and Construction Managers who become champions for better planning
  • Monitor project health: Track adoption metrics and identify opportunities to improve how teams use Aphex

Requirements

  • A genuine interest in helping teams succeed
  • Strong communication skills and ability to build relationships
  • Curiosity and eagerness to learn about construction and technology
  • Organised approach to work with attention to detail
  • Comfort working in a fast-paced, evolving environment
  • Nice to have (but not essential): Experience in customer success, account management, or similar roles
  • Familiarity with SaaS or technology platforms
  • Some experience or knowledge of construction is a bonus but is trumped by an eagerness to learn every day of the week.
  • Experience working with enterprise customers

Benefits

  • A high-performing team: Be part of and contribute to a genuinely collaborative and motivated team
  • Flexibility: Remote-first working with access to a convenient WeWork office
  • The right tools: A sweet MacBook Pro setup and a cutting-edge tech stack
  • Genuine development: Ongoing training, learning, and coaching to get better every day (including a training allowance)
  • A focus on culture: At Aphex, we are serious about making real impact, together and strive to walk the talk on that every day

Job title

Customer Success Associate

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job