Shadow and learn how to run project deployments: Work alongside experienced CSMs as they kickoff, set up, and train teams
Support planning routines: Help establish weekly planning sessions that become the cornerstone of project success (these routines are what separate good projects from great ones)
Assist with user activation: Learn how to move teams from weekly planning to daily coordination, multiplying the value Aphex delivers
Build relationships: Develop connections with the delivery team, Supervisors, Engineers, Project Managers, and Construction Managers who become champions for better planning
Monitor project health: Track adoption metrics and identify opportunities to improve how teams use Aphex
Requirements
A genuine interest in helping teams succeed
Strong communication skills and ability to build relationships
Curiosity and eagerness to learn about construction and technology
Organised approach to work with attention to detail
Comfort working in a fast-paced, evolving environment
Nice to have (but not essential): Experience in customer success, account management, or similar roles
Familiarity with SaaS or technology platforms
Some experience or knowledge of construction is a bonus but is trumped by an eagerness to learn every day of the week.
Experience working with enterprise customers
Benefits
A high-performing team: Be part of and contribute to a genuinely collaborative and motivated team
Flexibility: Remote-first working with access to a convenient WeWork office
The right tools: A sweet MacBook Pro setup and a cutting-edge tech stack
Genuine development: Ongoing training, learning, and coaching to get better every day (including a training allowance)
A focus on culture: At Aphex, we are serious about making real impact, together and strive to walk the talk on that every day
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