Premier Resident Engineer providing technical support for Extreme Networks products in Japan while collaborating with customer teams and facilitating solutions.
About the role
- Customer Success Associate learning to drive project-level value for Aphex by aiding major contractors. Collaborative role focusing on project health and team relationships within a dynamic environment.
Responsibilities
- Shadow and learn how to run project deployments: Work alongside experienced CSMs as they kickoff, set up, and train teams
- Support planning routines: Help establish weekly planning sessions that become the cornerstone of project success (these routines are what separate good projects from great ones)
- Assist with user activation: Learn how to move teams from weekly planning to daily coordination, multiplying the value Aphex delivers
- Build relationships: Develop connections with the delivery team, Supervisors, Engineers, Project Managers, and Construction Managers who become champions for better planning
- Monitor project health: Track adoption metrics and identify opportunities to improve how teams use Aphex
Requirements
- A genuine interest in helping teams succeed
- Strong communication skills and ability to build relationships
- Curiosity and eagerness to learn about construction and technology
- Organised approach to work with attention to detail
- Comfort working in a fast-paced, evolving environment
- Nice to have (but not essential): Experience in customer success, account management, or similar roles
- Familiarity with SaaS or technology platforms
- Some experience or knowledge of construction is a bonus but is trumped by an eagerness to learn every day of the week.
- Experience working with enterprise customers
Benefits
- A high-performing team: Be part of and contribute to a genuinely collaborative and motivated team
- Flexibility: Remote-first working with access to a convenient WeWork office
- The right tools: A sweet MacBook Pro setup and a cutting-edge tech stack
- Genuine development: Ongoing training, learning, and coaching to get better every day (including a training allowance)
- A focus on culture: At Aphex, we are serious about making real impact, together and strive to walk the talk on that every day
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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