Premier Resident Engineer providing technical support for Extreme Networks products in Japan while collaborating with customer teams and facilitating solutions.
About the role
- Senior Manager leading Customer Success at Infinite Electronics, overseeing sales and customer service teams. Driving customer experience and revenue growth through strategic leadership.
Responsibilities
- Drive sales initiatives to achieve revenue targets and market share growth.
- Integrate BU strategies to deliver seamless customer experiences.
- Collaborate with BU leaders to align customer priorities with business objectives.
- Provide strategic oversight of daily operations, ensuring service levels, response times, and KPIs (CSAT, NPS, FCR, AHT, sales targets) are consistently met or exceeded.
- Analyze performance data to identify trends and implement action plans to close performance gaps.
- Implement data-driven strategies to enhance sales efficiency and effectiveness.
- Analyze customer feedback and sales data to identify pain points and drive continuous improvements.
- Oversee resolution of complex customer issues, ensuring quick, effective responses and systemic improvement opportunities.
- Drive initiatives that strengthen customer loyalty, increase retention, and expand share of wallet.
- Partner with Sales, Sales Operations, IT, Marketing, and Product to optimize customer journey touchpoints and elevate service delivery.
- Prepare and deliver comprehensive monthly presentations to cross-functional leaders on brand health, achievements, challenges, and recommended strategies.
- Champion change management initiatives that support BU transformation, digital adoption, and operational scalability.
- Develop and nurture strategic relationships with key customers and partners to support BU growth objectives.
- Lead, coach, and develop a team of Supervisors overseeing inside sales and customer service representatives.
- Build a strong leadership pipeline and promote a culture of continuous learning, mentorship, and professional growth.
- Attract, hire, and onboard top talent to support evolving business needs.
Requirements
- 7+ years in customer success, sales management, or related field
- 3+ years direct leadership experience in high-volume environments
- Strong understanding of customer service metrics, sales KPIs, workforce management, and CRM/CCaaS platforms
- Proven ability to drive performance improvement, team development, and sales growth
- Excellent communication, collaboration, and strategic problem-solving skills
- Bachelor’s degree in Business, Communications, or related field preferred.
Benefits
- Health insurance
- Paid time off
- Professional development
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Specialist at a software company providing ERP solutions for food service. Ensuring client satisfaction through support and training for optimal software use.
Client Success Senior Associate role focusing on client onboarding, engagement, and operational execution. Collaborating with cross - functional teams to enhance client outcomes through events and data insights.
CRM Manager driving CRM strategy and execution across Americas, EMEA, LAC, and APAC. Collaborating with global stakeholders to optimize campaigns and enhance CRM capabilities.
Marketing Analyst optimizing digital actions and campaigns for Grupo Artesanal's performance and CRM. Engaging with e - commerce content and supporting various marketing initiatives.
Customer Success Manager building client relationships across industries in Thailand. Ensuring successful product adoption and value delivery for Taskworld customers in Thailand and globally.
Provide technical support and act as the main liaison between French publishers and global technical/product teams to resolve issues and drive performance. Focus on maximizing publisher revenue through analysis, compliance monitoring, and upselling.
Publisher Success Manager at Ogury supporting and growing publisher partnerships in Japan. Ensuring smooth technical operations, performance delivery, and high - quality publisher experiences in adtech.
Market CRM Lead for APJ region at HP driving customer engagement and CRM strategy. Leading efforts in growing customer base and optimizing email channels for better performance.
Intern supporting the CRM team at Maison Valentino in Milan. Involves data management, user support, and tool performance monitoring.