Customer Success Analyst ensuring continuous value from financial and technology solutions in São Paulo. Focused on building long - term client relationships and improving customer engagement.
About the role
- Customer Success Specialist at a software company providing ERP solutions for food service. Ensuring client satisfaction through support and training for optimal software use.
Responsibilities
- Provide functional assistance and support for Pyramid Informatique applications, working directly with clients in the hospital and collective catering (food service) sectors
- Guide users in onboarding and in the optimal use of the software
- Deliver remote training as part of client engagements
- Analyze client needs and issues to provide appropriate functional solutions
- Write and maintain functional procedures and documentation, contributing to service quality
- Contribute to continuous improvement of software solutions based on field feedback
- Create or update functional user support materials
- Actively contribute to customer satisfaction and retention
Requirements
- Two-year degree (Bac+2) in food science, nutrition, or dietetics
- Minimum 2 years' experience in collective catering/food service with a strong understanding of the sector's operational challenges (menus, regulatory requirements, on-site organization)
- Comfortable with IT tools and industry-specific software
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