Customer Success Manager building client relationships across industries in Thailand. Ensuring successful product adoption and value delivery for Taskworld customers in Thailand and globally.
About the role
- Market CRM Lead for APJ region at HP driving customer engagement and CRM strategy. Leading efforts in growing customer base and optimizing email channels for better performance.
Responsibilities
- Own customer base growth, engagement, retention, and value for designated market(s) within APJ
- Lead end-to-end management of the Email channel, including planning, development, execution, optimization, and performance
- Analyze Channel and Customer performance to optimize campaigns and journeys
- Champion Cross-channel integration to deliver cohesive customer experiences
- Partner with central and local teams to connect business priorities with data-driven Customer opportunities
- Be the custodian of Customer economics and KPIs
- Drive AI-enabled tools and process improvements
Requirements
- 7+ years of CRM or customer engagement experience, ideally within digitally led consumer brands
- CRM Expert with proven ability to drive customer value through lifecycle programs, segmentation, and personalized contact strategies
- Hands-on expertise managing and optimizing email channel operations
- Strong partnership and influencing skills
- Understanding of CRM Measurement principles and data analytics
- Clarity on customer data architecture and integration
- Proficiency with CRM and marketing automation platforms, preferably Salesforce Marketing Cloud
Benefits
- Equal Opportunity Employer (EEO)
- Positive, lasting change for the planet and communities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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