Customer Success Manager leading a team for trial enablement and adoption in law firms. Collaborating with Sales, Marketing, and Product for enhanced customer engagement and onboarding strategies.
About the role
- Provide technical support and act as the main liaison between French publishers and global technical/product teams to resolve issues and drive performance. Focus on maximizing publisher revenue through analysis, compliance monitoring, and upselling.
Responsibilities
- Own day-to-day publisher technical support and issue resolution.
- Serve as the primary liaison between French publishers and global technical and product teams.
- Manage technical escalations related to header bidding, ad delivery discrepancies, and policy compliance.
- Monitor and analyze publisher performance, delivery metrics, and compliance requirements.
- Work with publishers to maximize revenue and drive upsell opportunities.
- Maintain ongoing communication and relationships with publishers in France to ensure smooth operations and execution.
Requirements
- Solid understanding of digital advertising and publisher monetization models.
- Strong analytical and problem-solving skills, particularly in investigating delivery and discrepancy issues.
- Ability to clearly explain complex technical topics to non-technical stakeholders in French and English.
- Experience managing multiple stakeholders across publishers and internal global teams.
- High level of ownership, an execution mindset, and the ability to work independently in a fast-paced environment.
Benefits
- Competitive compensation package.
- Flexible working hours and location options.
- Comprehensive benefits coverage.
- CSE benefits.
- Generous holiday and leave allowance in addition to national holidays.
- Daily meal vouchers.
- Strong focus on employee wellbeing, with access to physical and mental health resources.
- And more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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