Senior Customer Success Manager at Brevo focusing on enterprise clients and driving success strategies. Collaborating cross - functionally to ensure customer satisfaction and account growth.
About the role
- Customer Success Analyst resolving customer queries for fintech company in Colombia. Guiding clients through processes and ensuring satisfaction with services offered.
Responsibilities
- Resolver las dudas de los clientes por teléfono, e-mail, chat y otros canales, de manera rápida y amigable.
- Guiar a los clientes en procesos clave como aplicación, aprobación, desembolso y pagos.
- Conocer a fondo todos nuestros productos para ofrecer respuestas claras y precisas.
- Escalar las inconformidades de los clientes cuando no puedas resolverlas de manera independiente, asegurando su seguimiento adecuado.
- Brindar información oportuna, transparente y eficaz para mantener nuestros estándares de servicio al cliente.
- Apoyar la estrategia de retención para mantener a nuestros clientes satisfechos.
- Contribuir al cumplimiento de las metas del área, como C-Sat y NPS.
Requirements
- Experiencia básica en servicio al cliente
- Excelentes habilidades de comunicación
- Conocimiento de productos financieros
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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