MI
Mercari, Inc.Senior CRM Specialist
Senior CRM Specialist managing CRM initiatives for Mercari's product offerings including Merpay and Mercoin. Leading strategy and project execution for optimizing customer experiences.
About the role
- Resolver las dudas de los clientes por teléfono, e-mail, chat y otros canales, de manera rápida y amigable.
- Guiar a los clientes en procesos clave como aplicación, aprobación, desembolso y pagos.
- Conocer a fondo todos nuestros productos para ofrecer respuestas claras y precisas.
- Escalar las inconformidades de los clientes cuando no puedas resolverlas de manera independiente, asegurando su seguimiento adecuado.
- Brindar información oportuna, transparente y eficaz para mantener nuestros estándares de servicio al cliente.
- Apoyar la estrategia de retención para mantener a nuestros clientes satisfechos.
- Contribuir al cumplimiento de las metas del área, como C-Sat y NPS.
Requirements
- Experiencia básica en servicio al cliente
- Excelentes habilidades de comunicación
- Conocimiento de productos financieros
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
RE
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