Werkstudent in Repair Administration & Customer Success at RIEDEL Communications. Responsible for customer repair data entry and communication with clients in German and English.
About the role
- Customer Success Agent resolving client inquiries at a Berlin-based Healthtech startup. Utilizing analytics to improve customer service processes and enhance user experience.
Responsibilities
- You are the primary point of contact for our customers.
- Actively support your team leads with data-driven analyses, process improvements and structured feedback.
- Resolve customer inquiries (e.g., during onboarding, contractual or technical issues).
- Ensure a first-class customer experience.
- Analyse recurring customer inquiries and feedback and derive actionable recommendations.
- Work closely with the Operations and Sales teams to ensure customer requirements are implemented efficiently and sustainably.
- Identify optimisation potential in customer service and actively support team leads in IT- and AI-supported scaling, automation and process optimisation.
- Take responsibility for the results and KPI development of your own areas and develop solutions for complex inquiries.
Requirements
- 2–5 years of experience in customer service, ideally in a technology-driven environment.
- An analytical mindset and the ability to identify and implement data-driven optimisation opportunities.
- Strong communication skills, empathy and a confident manner — you can inspire customers about our product.
- A structured, solution-oriented way of working and enthusiasm for scaling, automating and optimising processes.
- Fluent German (C2) in speaking and writing and English at B2 level.
Benefits
- Urban Sports Club membership for your fitness
- Family & Friends coupon for the Patronus watch
- 26 days of vacation, increasing by 2 days annually up to a maximum of 30 days/year
- Annual Learning & Development budget for individual learning and growth
- A clearly structured career framework for your professional development
- 360-degree feedback meetings (twice a year) for your professional and personal development
- Exclusive corporate benefits with great offers
- Discounts at restaurants near the office
- Free choice of hardware (MacBook or Lenovo)
- Modern office centrally located in Friedrichshain
- Snacks, drinks and everything you need to work are available in the office
- Job ticket subsidy
- Up to 2 days per week working remotely from home
- Regular company and team events to foster team spirit
- Teamwork instead of elbow mentality — we achieve more together
- Develop a product that provides real societal value
- One volunteering day per year where we do something good together
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Member Advocate III supporting healthcare navigation for L.A. Care Health Plan members. Handling complex cases, resolving issues, and facilitating access to services for vulnerable populations in Los Angeles.
Customer Success Manager advocating for employer partners at a venture - backed startup revolutionizing education and career pathways. Driving strategic growth through collaboration and enthusiastic partner engagements.
Junior Client Success Manager at Root focusing on enterprise client engagement and product adoption. Collaborating with various teams to ensure client satisfaction and success while nurturing long - term relationships.
Customer Success Manager at Black Duck Software, Inc. supporting enterprise software adoption and renewal targets using a digital - first engagement strategy.
Customer Success Manager driving strategic engagement and measurable ROI for Smart Containers at ORBCOMM. Collaborating cross - functionally to optimize operations for maritime leaders.
Customer Success Specialist engaging with customers to help maximize their revenue and product adoption. Working with hotel clients on their business growth while providing superior customer care.
Client Success Intern shadowing the Client Success team at Dreamscape Learn. Gain experience in EdTech and VR technology in a hybrid role based in Culver City, California.
Internship role in Customer Success at Smithfield Foods, focusing on real - life experiences and impactful projects. Involvement in learning plans and presentations to executive leadership.
Customer Success Manager at Salesforce managing customer success and engagement strategies. Fostering relationships with business executives to enhance customer experience on the Salesforce platform.