Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Customer Success Agent resolving client inquiries at a Berlin-based Healthtech startup. Utilizing analytics to improve customer service processes and enhance user experience.
Responsibilities
- You are the primary point of contact for our customers.
- Actively support your team leads with data-driven analyses, process improvements and structured feedback.
- Resolve customer inquiries (e.g., during onboarding, contractual or technical issues).
- Ensure a first-class customer experience.
- Analyse recurring customer inquiries and feedback and derive actionable recommendations.
- Work closely with the Operations and Sales teams to ensure customer requirements are implemented efficiently and sustainably.
- Identify optimisation potential in customer service and actively support team leads in IT- and AI-supported scaling, automation and process optimisation.
- Take responsibility for the results and KPI development of your own areas and develop solutions for complex inquiries.
Requirements
- 2–5 years of experience in customer service, ideally in a technology-driven environment.
- An analytical mindset and the ability to identify and implement data-driven optimisation opportunities.
- Strong communication skills, empathy and a confident manner — you can inspire customers about our product.
- A structured, solution-oriented way of working and enthusiasm for scaling, automating and optimising processes.
- Fluent German (C2) in speaking and writing and English at B2 level.
Benefits
- Urban Sports Club membership for your fitness
- Family & Friends coupon for the Patronus watch
- 26 days of vacation, increasing by 2 days annually up to a maximum of 30 days/year
- Annual Learning & Development budget for individual learning and growth
- A clearly structured career framework for your professional development
- 360-degree feedback meetings (twice a year) for your professional and personal development
- Exclusive corporate benefits with great offers
- Discounts at restaurants near the office
- Free choice of hardware (MacBook or Lenovo)
- Modern office centrally located in Friedrichshain
- Snacks, drinks and everything you need to work are available in the office
- Job ticket subsidy
- Up to 2 days per week working remotely from home
- Regular company and team events to foster team spirit
- Teamwork instead of elbow mentality — we achieve more together
- Develop a product that provides real societal value
- One volunteering day per year where we do something good together
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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