Hybrid Customer Solutions Engineer, Zero Trust

Posted last month

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About the role

  • Serve as a trusted technical advisor throughout a customer’s lifecycle as part of the Named Customer Success team
  • Deliver a timely and organized onboarding for customers and ensure customers see the full value in Cloudflare's products
  • Advise on technical best practices via 1:many events and limited 1:1 engagements
  • Create and deliver technical customer workshops and related content
  • Provide customers with clear proactive technical guidance and expertise across main and secondary specializations
  • Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
  • Proactively identify opportunities for expansion for existing customers
  • Promote retention by capturing and communicating gaps in product or features
  • Contribute to the success of the CSE organization through knowledge-sharing, documentation, answering technical Q&A, and iterating on best practices
  • Work closely with Customer Success Managers, Sales, Product, Engineering, and Customer Support

Requirements

  • 3+ years of prior post-sales customer relationship management
  • Deep understanding of how the internet works and the desire to expand that knowledge (for example: Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP; Reverse and forward proxies; Security aspects such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust; Performance aspects such as Speed, Latency, Caching, HTTP/2, TLSv1.3)
  • Enjoying the adventure of troubleshooting and solving technical problems
  • Natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions
  • Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
  • Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
  • Technical curiosity and passion; stay up to date with Cloudflare products and industry trends
  • Ability to manage a project, work to deadlines, and prioritize between competing demands
  • Bonus: Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2
  • May require authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license (offer may be conditioned on authorization)

Benefits

  • This role is eligible to participate in Cloudflare’s equity plan.
  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance
  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan
  • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave

Job title

Customer Solutions Engineer, Zero Trust

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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