Hybrid Customer Services Supervisor

Posted 3 weeks ago

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About the role

  • Manages the daily operations of the customer service team of CSRs
  • Develops, implements and maintains processes, procedures and programs to improve customer service
  • Provides day-to-day supervision and technical assistance to customer service staff
  • Directs customer service teams toward achievement of operational goals
  • Organizes and schedules all necessary resources required to accomplish activities
  • Oversees personnel needs including coaching, training, and evaluating performance
  • Compiles customer service data requirements into reports and analyzes results
  • Investigates and researches escalated customer service inquiries
  • Ensures employees behaviors are focused on improved customer satisfaction

Requirements

  • High School Diploma or GED (accredited)
  • Six years of relevant work experience with two of those years in a supervisory role
  • Call center or customer service experience
  • Supervisory/management skills
  • Ability to work closely with internal Resource Mgmt. team
  • Excellent verbal, written and analytical skills
  • Typing and computer skills- MS Office
  • Ability to multi-task and react well under pressure
  • Ability to manage difficult or emotional customer situations

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days

Job title

Customer Services Supervisor

Job type

Experience level

Mid levelSenior

Salary

$70,000 per year

Degree requirement

High School Diploma

Tech skills

Location requirements

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