Customer Support Specialist at Sonova, providing customer service and support. Handling inquiries, resolving issues, and maintaining customer records in a dynamic environment.
About the role
- Application Support Specialist in IT for energy market, optimizing data analysis workflows and supporting internal partners. Seeking motivated team players with a strong tech background and German fluency.
Responsibilities
- Support a wide range of tasks to ensure smooth operations and efficient workflows
- Create and optimize SQL scripts and database queries
- Develop and enhance application-specific solutions for data analysis and processing to optimally support our processes
- Handle written communication and occasional phone inquiries from market partners
- Regularly collaborate with internal departments across all business areas to achieve shared goals
- Gain comprehensive insight into all sales processes of a leading energy provider and develop expertise in this field
Requirements
- Strong technical background and excellent communication skills
- Pronounced affinity for IT: you are passionate about IT systems and their development
- Basic understanding of key processes in the energy market is an advantage
- Analytical thinking and effective problem-solving skills
- Enthusiasm for tackling complex tasks and finding innovative approaches
- Ideally, experience with SAP and database management (SQL)
- Fluent German, both written and spoken
- High willingness to learn and a desire for professional and personal development
Benefits
- Hybrid working – work from home or from our offices
- Additional health insurance, including dental care
- Up to 26 days of paid annual leave
- Food vouchers
- Team-building activities and special regiocom events
- A pleasant, highly collegial and technologically modern working environment
- Appropriate and ongoing personal development through training
- Competitive compensation based on individual skills and a package of social benefits
- Opportunity to work on long-term, exciting projects
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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