Customer Service Director at Gofor Delivers improving operational efficiencies and customer experience within hybrid logistics. Collaborating with sales and operations to drive success across processes.
About the role
- Customer Service Representative responsible for managing customer relationships and processing requests. Collaborating with departments for efficient order handling and timely issue resolution.
Responsibilities
- Develop and maintain customer relationships in a professional manner.
- Process hold/release of inventory.
- Review receipts/outbounds for accuracy.
- Invoice and verify accounts accurately and in a timely manner.
- Generate customer reports per customer request as needed.
- Verify inventory and notify customers of potential shortages.
- Ensure that electronic transactions are not failing.
- Coordinate with Operations on special customer requests, expediting when necessary.
- Serve as the first point of contact to resolve customer issues.
- Maintain and file documentation in an organized and comprehensive way.
- Perform other duties and special projects as needed.
Requirements
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Excellent organizational skills, including ability to multi-task and prioritize workload.
- Proficient computer skills, including Microsoft Office Suite.
- Strong sense of urgency and ability to meet deadlines.
- High level of attention to detail.
- Willingness to carry out procedures as directed.
- Understand and follow verbal instruction, written instruction, and company policies.
- Comfortable working independently or as a team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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