Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Service Specialist verifying commercial lending applications for CommBank’s Business Banking Operations. Ensuring compliance with lending guidelines and providing superior customer service.
Responsibilities
- Review and verification of returned commercial lending applications
- Verify and validate all post client documentation for errors and/or discrepancies
- Collaborate with our settlements team to ensure timely and accurate action of our customers’ requests
- Identify opportunities to improve the processes within your team or work area
- Undertake investigations in respect to customer requests and/or as a result of transactional or exception based issues
- Contribute to and/or complete reconciliations
- Complete general administrative duties as required
- Practise prudent risk management by identifying and responding to business risks
Requirements
- Demonstrated knowledge and experience of the home lending/commercial lending process or other highly operational role
- Strong customer service experience with the ability to build relationships with relevant stakeholders
- High attention to detail and accuracy
- Strong work ethic with a team orientated outlook
Benefits
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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