Customer Experience Agent handling inquiries for German - speaking customers in a hybrid role. Involves online communications, customer service, and complaint handling across various channels.
About the role
- Customer Service Specialist at OrthAlign managing sales order entry for Delivered Order Forms in a dynamic medical device company. Resolving issues with DOFs and bill only purchase orders in a hybrid work environment.
Responsibilities
- Create Sales Orders to input all DOFs into Expandable
- Identify problematic DOFs and work to resolve them
- Match bill only POs to the correct DOF sales orders
- Identify problematic bill only POs and work to resolve them
- Process commission deduction transactions
- Manage incoming phone calls, messages, and emails
- Perform administrative functions on the computer throughout the workday
Requirements
- Experience in a general office/business environment of at least 1 year
- Preferably a BS/BA degree
- Strong proficiency using MS Office Suite (e.g., Word, Excel)
- Excellent written and verbal communication skills
- Results-oriented with appropriate urgency and tenacious follow-up
- Ability to work as a collaborative team member as well as independently
- Excellent attention to detail, producing high quality output appropriate to broader context
- Flexibility and strong organizational skills with ability to prioritize multiple tasks
- Sound judgment when making decisions and communicating with peers and management
- Knowledge and basic understanding of an ERP system (preferred)
- Basic math skills
- Good memory skills
- Problem analysis and problem-solving skills
Benefits
- Competitive compensation including bonus and equity
- Opportunities for career advancement
- Full benefits package
- An evolving, engaging culture and workplace
- Nominated by our employees as a Top Place to Work in Orange County!
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