Hybrid Customer Service, Spanish & Portuguese

Posted last month

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About the role

  • Help clients by keeping the platform secure (document review, information validation, etc.)
  • Solve problems and apply analytical skills to customer issues
  • Address customer concerns and escalate issues when appropriate
  • Document problems and actions according to customer requirements
  • Collect, complete, and enter information into the database
  • Work as part of the Customer Service Organization within the Freight Exchange team
  • Collaborate with team members and work independently as required

Requirements

  • 1 or 2 years' experience working in administration or customer service (insurance, legal services ideal but not mandatory)
  • Very detail-oriented
  • Bilingual in Spanish and Portuguese
  • English (ideal but not mandatory, high level)
  • Experience with Salesforce (ideal but not mandatory)
  • Ingenuity and high motivation, with a focus on customer satisfaction
  • Team player capable of building good cross-functional relationships and collaborating to achieve shared goals
  • High precision standards
  • Role will be based in Barcelona, Spain (office in Sant Cugat del Vallès)

Benefits

  • Work model: hybrid with an emphasis on remote
  • Monday to Friday office hours
  • Temporary contract
  • Opportunities for growth and learning in an international environment
  • Ability to work in a team or independently
  • Opportunity to work at a leading transportation management software company
  • Office located in Sant Cugat del Vallès
  • Commitment to inclusion and support for application accommodations

Job title

Customer Service, Spanish & Portuguese

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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