Onsite Customer Care Representative

Posted 7 hours ago

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About the role

  • Manage and oversee homes under warranty in assigned community(s)
  • Promote, facilitate, and foster positive working relationships with customers and trade partners
  • Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
  • Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
  • Proactively remedy any trade partner scheduling, communication, or payment related issues
  • Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
  • Review and certify the completion of each home within their community
  • Conduct field meetings with trade partners, construction staff and sales staff as needed
  • Supervise, review and resolve the condition of their community

Requirements

  • High School Diploma or equivalent required, or equivalent work experience
  • Bachelor’s degree in related field preferred
  • Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
  • Valid Driver’s License with good driving record
  • Valid auto insurance coverage
  • Advanced knowledge of scheduling, budgeting and document management
  • Ability to read and interpret blue prints
  • Computer literacy and proficient in MS Office products (Word and Excel)

Benefits

  • Robust health insurance plans, including Medical, Dental, and Vision coverage
  • 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
  • Paid Parental Leave
  • Associate Assistance Plan
  • Education Assistance Program
  • Up to $30,000 in Adoption Assistance
  • Up to three weeks of vacation annually
  • Holiday, Sick Leave, and Personal Day policies
  • New Hire Referral Bonus Program
  • Home Purchase Discounts
  • Everyone’s Included Day

Job title

Customer Care Representative

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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