Customer Service Specialist at Clickstop ensuring an industry - best customer experience for Fasteners Plus. Collaborating with teams to drive sales and enhance service delivery.
SF
Hybrid Senior Manager, Customer Service – Fidelity Digital Assets
Posted 3 months ago
About the role
- Senior Manager overseeing customer service operations for Fidelity Digital Assets. Focus on team management, leadership, and enhancing functional capabilities within the digital assets space.
Responsibilities
- Responsible for team management/supervision oversight of day-to-day service and operational activities of mentorship and development
- Partner with the broad management team to help enhance and develop functional capabilities
- Effective risk management/mitigation and ability to handle complex processes
- Leading cross-functional projects
- Work closely with Digital Assets Operations, LRC, and the leadership teams to ensure understanding of client service and operational needs as well as to ensure overall satisfaction and loyalty
Requirements
- Bachelor’s degree or equivalent with 8+ years of experience or Master’s with 6+ years of experience
- Significant people management and leadership experience, ideally in a financial operations setting – coaching, performance, escalation, and oversight of daily functions
- Working knowledge of service model organization, tools, and structure
- Proven project management & decision-making skills
- Experience guiding teams through change as the work continues to evolve
- Experience using, analyzing, and improving operational workflows in a highly controlled environment
- Track record of building and driving a positive team culture
- Experience leading projects with functional impact
- Experience with oversight and supervision of complex operational processes
- Your ability to quickly understand complex topics and effectively communicate those to all levels of the organization
- Your ability to think analytically and deliver solutions to complex challenges
- Your excellent interpersonal, verbal, and written communication skills
- Your ability to guide the team through regular change as business priorities change
- Your innovative ideas and outside the box thinking in support of growing/scaling new business
Benefits
- Standard business hours with periodic need to cover evenings, weekends, and holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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