Logistics Customer Service Representative enhancing operational success and customer satisfaction at CEVA Logistics. Providing outstanding service by addressing inquiries and managing logistics activities.
About the role
- Coordinate and manage support requests based on priority and origin, ensuring timely handling within service level agreements (SLAs).
- Communicate with banks and Nuvei’s partners as well as internal teams such as R&D and Product to support resolution of complex payment-related inquiries.
- Monitor, report, and track technical and payment-related complaints, ensuring swift and effective handling, and escalating to relevant departments when needed.
- Investigate errors and logs and provide in-depth analysis for both clients and internal departments.
- Process, investigate, and respond to escalations to ensure customers’ issues reported via all channels are resolved to our client’s satisfaction.
- Ensure all tasks are performed in line with the current procedures.
- Stay informed on industry trends, internal policies, and product updates to ensure accurate support and continuous learning.
- Contribute to team performance by meeting KPIs and fostering a collaborative work environment.
- Perform other tasks assigned by management to support team and company goals.
Requirements
- Fluency in English (written and verbal).
- A university or college degree, or equivalent work experience.
- 1–2 years of experience in a customer-facing role, ideally involving technical support or online payments.
- Strong analytical skills with the ability to investigate logs, produce reports, and understand communication protocols (e.g., client-server interactions).
- Excellent communication skills and the ability to explain complex concepts clearly to global audiences.
- A collaborative mindset and the ability to work effectively as part of a team.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- A professional, ethical, and tactful approach to work.
- Experience working with international clients and cross-functional teams.
- The ability to stay calm under pressure and adapt to changing priorities.
Benefits
- Please note that our benefits package differs by country and/or office location to align with local regulations and market practices.
- Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace.
- The team at Nuvei is comprised of a wealth of talent, skill, and ambition.
- We believe that employees are happiest when they’re empowered to be their true, authentic selves. ***So, please come as you are. We can’t wait to meet you.***
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
CC
Customer Service Representative at CEVA Logistics managing customer inquiries and order processes. Collaborating with warehouse teams to ensure smooth logistics operations at Venray location.
CC
Customer Service Administrator assisting with ocean freight operations for Southern Region at CEVA Logistics. Managing bookings and ensuring efficient shipment arrangements with customer liaison.
Enterprise Tech Support Specialist advising premium clients on technical issues in the fintech sector. Collaborating across teams to enhance payment processing solutions and manage high - stakes demands.
Enterprise Support Specialist managing client escalations and investigating payment - related issues at a Canadian fintech. Collaborating with banks and internal teams in a hybrid work environment.
Enterprise Tech Support Specialist addressing Premium and Enterprise client needs at Nuvei. Supporting technical issues in a fast - paced FinTech environment with strong analytical skills.
SV
State of VermontEducation Transition Support Specialist – Data Integration
Education Transition Support Specialist supporting legislative education initiatives and coordinating district data management operations for the Agency of Education in Vermont.
SV
Education Transition Support Specialist coordinating AOE supports for curriculum integration in education policy. Engaging with district leaders and providing direct testimony to inform major policy changes.
SV
State of VermontEducation Transition Support Specialist – Learning & Teaching
Education Transition Support Specialist coordinating Agency of Education supports for teaching standards and integration in Vermont's education transformation goals. Engaging with district leaders and providing testimony to the legislature on policy changes.
AS
Artex Risk SolutionsCustomer Service Specialist
Customer Service Specialist managing customer orders in a fast - paced medical device company. Delivering customer excellence and engaging with internal sales teams for service delivery.