Onsite Customer Care Representative – 2nd Shift

Posted 8 hours ago

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About the role

  • Respond to customer inquiries via phone and email
  • Troubleshoot and resolve complex account or technical issues
  • Promote Associated Bank products and services
  • Mentor and train new team members
  • Demonstrate professionalism in customer interactions
  • Collaborate with colleagues to improve processes and customer experiences
  • Uphold compliance with bank policies and procedures

Requirements

  • High school diploma or equivalent
  • Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales
  • Bilingual English/Spanish proficiency (eligible for competitive language differential)

Benefits

  • Enjoy every Sunday off
  • Fun on-site activities
  • $50 bonus for working Saturdays
  • Opportunities to grow skills
  • Mentor others
  • Career advancement in a collaborative environment
  • Retirement savings including both 401(k) and Pension plans
  • Paid time off to volunteer in your community
  • Opportunities to connect through diversity-focused Colleague Resource Groups
  • Competitive salaries with professional development
  • Bonus benefits including well-being programs and incentives
  • Parental leave
  • Employee stock purchase plan
  • Military benefits

Job title

Customer Care Representative – 2nd Shift

Job type

Experience level

JuniorMid level

Salary

$17 - $25 per hour

Degree requirement

High School Diploma

Location requirements

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