Onsite Logistics Customer Service Representative

Posted 9 hours ago

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About the role

  • Provide outstanding customer service by effectively addressing inquiries and resolving issues for both internal stakeholders and external clients, ensuring satisfaction and ongoing collaboration.
  • Apply and adhere to departmental policies, procedures, legal regulations, and compliance standards related to customer service and logistics operations.
  • Manage warehouse and distribution information flow accurately, reviewing, compiling, developing, and analyzing data to support decision-making and reporting requirements.
  • Collaborate closely within cross-functional teams to support the development, execution, and management of logistics projects and operational improvements.
  • When applicable, participate in supervising staff skills development, performance evaluations, and making informed recommendations regarding personnel management to enhance team effectiveness.
  • Maintain clear, consistent communication with all stakeholders to ensure all logistics activities align with customer expectations and service level agreements.

Requirements

  • Bachelor's degree in International Relations, Administration, Logistics, or a closely related field is required.
  • 1 to 2 years of experience in a related logistics or customer service role within the supply chain or warehouse environment.
  • Solid knowledge of warehousing and distribution processes to support operational activities efficiently.
  • Excellent interpersonal skills with the ability to build strong relationships, consult, and negotiate effectively.
  • Customer-oriented mindset combined with strong organizational and proactive problem-solving abilities.
  • High level of integrity, responsibility, and honesty when handling sensitive information and customer relationships.
  • Demonstrated sense of urgency and effective communication skills to manage priorities and respond to customer needs promptly.
  • Empathy and collaboration, working well within a team environment to achieve shared objectives.
  • Results-driven focus, aiming to meet and exceed performance goals continuously.

Benefits

  • A Competitive Compensation Package
  • Comprehensive Health & Dental Benefits
  • Professional Development Opportunities
  • Continuing Education

Job title

Logistics Customer Service Representative

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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