Provide outstanding customer service by effectively addressing inquiries and resolving issues for both internal stakeholders and external clients, ensuring satisfaction and ongoing collaboration.
Apply and adhere to departmental policies, procedures, legal regulations, and compliance standards related to customer service and logistics operations.
Manage warehouse and distribution information flow accurately, reviewing, compiling, developing, and analyzing data to support decision-making and reporting requirements.
Collaborate closely within cross-functional teams to support the development, execution, and management of logistics projects and operational improvements.
When applicable, participate in supervising staff skills development, performance evaluations, and making informed recommendations regarding personnel management to enhance team effectiveness.
Maintain clear, consistent communication with all stakeholders to ensure all logistics activities align with customer expectations and service level agreements.
Requirements
Bachelor's degree in International Relations, Administration, Logistics, or a closely related field is required.
1 to 2 years of experience in a related logistics or customer service role within the supply chain or warehouse environment.
Solid knowledge of warehousing and distribution processes to support operational activities efficiently.
Excellent interpersonal skills with the ability to build strong relationships, consult, and negotiate effectively.
Customer-oriented mindset combined with strong organizational and proactive problem-solving abilities.
High level of integrity, responsibility, and honesty when handling sensitive information and customer relationships.
Demonstrated sense of urgency and effective communication skills to manage priorities and respond to customer needs promptly.
Empathy and collaboration, working well within a team environment to achieve shared objectives.
Results-driven focus, aiming to meet and exceed performance goals continuously.
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