Customer Service Representative supporting QVC's Customer Care Team in Knowsley, handling inquiries and driving brand advocacy with a focus on customer satisfaction.
About the role
- Customer Service & Sales Representative fluent in Spanish required for Stokke's team in Bratislava. Engage with customers and provide outstanding service in a hybrid work environment.
Responsibilities
- Engage with customers via phone, email, and chat to provide outstanding service and support.
- Identify customer needs and directly recommend products and services to enhance their experience.
- Handle inquiries efficiently, resolving issues, and providing solutions in a knowledgeable manner.
- Meet and exceed sales targets through effective upselling and cross-selling techniques.
- Maintain a thorough understanding of client products and promotions to provide accurate information to customers.
- Document customer interactions and feedback in the CRM system to improve service delivery and sales strategies.
Requirements
- Fluent in written and spoken English & Spanish (knowledge of Italian is also a plus).
- Proven experience in customer service and sales, preferably in a call centre or retail environment would be a plus.
- Excellent communication skills with the ability to engage and build rapport with customers.
- Strong problem-solving skills and the ability to think critically under pressure.
- Sales-driven mindset with a track record of meeting and exceeding targets would be a plus.
- Ability to work independently as well as part of a team to achieve common goals.
- Proficient in using CRM software and Microsoft Office Suite.
- A positive attitude and a willingness to learn and adapt to changing needs.
Benefits
- Starting date: November 2025
- Working hours: Full Time (40 hours per week) Monday - Friday from 9 am to 6 pm
- Base salary of €18,000 gross per year in addition to:
- 6,60€/day meal voucher (132€/month).
- A commuting allowance of €50 per month (€600 per annum).
- Possibility to earn monthly KPI-based incentives (Up to €150 per month).
- Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
- Hybrid working model from our Bratislava location.
- Fully paid training that optimally prepares you for your job - 3 weeks duration.
- Multisport Card
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Referral Program: Refer a Friend and get a Referral bonus.
- Access to specialised LinkedIn training courses.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career.
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