Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
CI
Hybrid Customer Service Representative
Posted 4 months ago
About the role
- Customer Service Representative supporting insurance operations in a hybrid role. Collaborating with Agents and Underwriting Teams while delivering excellent service in Waterford, Ontario.
Responsibilities
- Collaborate with assigned Agents to support a book of business
- Working in multiple lines of business including Personal Lines, Farm Insurance and Commercial Lines
- Review renewals and endorsements for accuracy
- Provide quality control when uploading new business applications
- Assist customers with changes to their policies
- Participate in webinars, seminars and courses that support career growth
- Work with the CTM Underwriting Team to deliver efficient and precise documents
- Provide administrative support to our Corporate Services Team when needed
- Participate in community initiatives supported by CTM
- Champion a culture of kindness, agility, integrity, respect, and relationships
Requirements
- A valid General License OTL (Other Than Life) or Registered Insurance Broker of Ontario (RIBO) License
- Customer service experience and a desire to provide a first-class experience to clients
- Minimum 1 year of insurance industry experience
- A college diploma in a business subject would be considered an asset
- Familiarity with Applied Epic and PolicyWorks would be considered an asset
- Strong communication, time management, and organizational skills with attention to detail
- Ability to work both within a team as well as independently
- A desire to help and improve your community
Benefits
- A flexible hybrid work environment
- A rewarding career and comprehensive compensation & benefits package
- Training, education, and career advancement opportunities
- A work environment that is fun and friendly and supports a healthy work-life balance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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