Customer Care Specialist providing excellent support for retail customers via various communication channels in Singapore. Ensuring customer satisfaction and effective communication.
About the role
- Customer Care Representative resolving inquiries and providing financial guidance at Associated Bank. Collaborating with teams to improve customer experience and service delivery.
Responsibilities
- Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service
- Troubleshoot and resolve complex account or technical issues using available tools and resources
- Promote Associated Bank products and services that meet customers’ needs
- Mentor and train new team members to ensure consistent, high-quality service delivery
- Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty
- Collaborate with colleagues across teams to improve processes and customer experiences
- Uphold compliance with all bank policies, procedures, and regulations
Requirements
- High school diploma or equivalent
- Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales
- Bilingual English/Spanish proficiency (eligible for competitive language differential)
Benefits
- Enjoy every Sunday off
- Fun on-site activities
- $50 bonus for working Saturdays
- Retirement savings including both 401(k) and Pension plans
- Paid time off to volunteer in your community
- Opportunities to connect with others through our diversity-focused Colleague Resource Groups
- Competitive salaries with professional development and advancement opportunities
- Bonus benefits including well-being programs and incentives
- Parental leave
- Employee stock purchase plan
- Military benefits
- Personal banking, loan, investment and insurance benefits
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