Customer Service Specialist handling inquiries about pet insurance via email, chat, and phone. Aiming for excellent client satisfaction in a hybrid work environment based in Berlin.
About the role
- Customer Service Experience Representative delivering exceptional support at Aviso Wealth Contact Centre. Handling inquiries and enhancing customer experience through personalized service and solutions.
Responsibilities
- Respond to inquiries via telephone, email, or chat on our products and services in an efficient, compliant, courteous, and professional manner
- Provide exceptional customer experience, take initiative to find creative solutions that make each customer’s experience feel personal
- Act as the primary contact with the client with respect to the resolution of problems and complaints with deep empathy and a solution-focused outlook
- Drive continuous improvement by identifying, suggesting and actively participating in process improvement
- Understand and apply department operating policies and procedures
Requirements
- It helps if you’ve done this before, so if you have recently worked in a role where you were responsible for helping customers for over a year that is great
- If it was for a company that you can say really cared about customers and was known for that, even better
- If you were thought of as a top producer there, who was known for getting a lot of work done and leaving a trail of smiling, happy customers, then now we are really talking
- If it was in an inbound Contact Centre and/or a retail store, then you are still on track
- If you have any experience supporting business to business to consumer (we support credit unions, their members and our own customers) add another check mark
- If you have any experience in a digital company, you are really on track
- Being able to change is important as our hours can change and so can your schedule
- We use computers and other technology to do our jobs. You are technically savvy
- Fluent communication skills in English are required and bilingual skills in French are an asset
- A post-secondary education is not required but if you have one in financial administration or services, that’s a plus!
- Also, a plus, but not required, would be completion of the Investment Funds Course (IFIC) or the Canadian Securities Course (CSC)
- Experience in the financial services industry could help, especially if it was with a customer experience leader.
Benefits
- Competitive compensation package that rewards and recognizes individual contributions
- Excellent health, dental and insurance benefits to meet the diverse needs of our employees
- Generous vacation time, fitness benefit, parental leave top-up options
- Matching contributions to our retirement program
- Commitment to the continuous improvement of our staff through learning & development and an education assistance program
- Regular social events to foster teamwork
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Support sales and customer management in a growing SaaS company focused on automotive control. Coordinate deal pipelines and customer onboarding tasks with a small team.
Dedicated Support Specialist providing high - quality service to Wholesale Payments clients. Managing inquiries and ensuring a best - in - class internal and external client experience.
Customer Service Host delivering exceptional customer service to casino and sports betting enthusiasts. Engaging with customers to resolve queries and enhance their betting experience.
Customer Support role providing face - to - face support to customers at Bank of Scotland branches. Opportunities for skill development and transition into remote roles.
Customer Support role in Rotherham, assisting customers face - to - face and developing skills for career growth. Transition into remote support roles over time while delivering outstanding service.
Customer Service Representative managing customer orders, inquiries, and supply chain processes for Evonik's chemical products. Ensuring compliance and facilitating smooth operations in a global company.
Customer Service Associate handling inbound patient calls for scheduling appointments at a leading vision care provider. Delivering excellent customer service and supporting clinic operations.
Direct Support Professionals providing care to individuals in a residential setting. High quality direct care services to adults with intellectual and developmental disabilities.
Customer Service Representative assisting clients at Prosperity Bank. Resolving inquiries professionally and maintaining strong relationships in the Customer Service Center.