Customer Experience Representative supporting users in utilizing Brevo's CRM platform. Handling inquiries and technical support for clients across North America.
About the role
- Provide contact and liaison between National Sales customers and the sales team and internal departments.
- Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner.
- Work within established guidelines in order to achieve the objectives of the service agreement.
- Back up to Sales Coordinator roles.
- Receive inbound calls and place outbound calls to customers to provide information about products and services.
- Keep records of customer interactions and transactions.
- Resolve customers' service or billing complaints.
- Contact customers to respond to inquiries or to notify them of claim results.
- Coordinate same-day deliveries and pickups for customers.
- Process pickup requests from customers and National Sales team.
- Respond to delivery/routing questions and issues from customers.
- Compare disputed merchandise with original requisitions and prepare invoices for returned goods.
Requirements
- High School diploma or equivalent required; Bachelor’s degree preferred.
- Minimum of three years experience in customer service call center environment required.
- Experience in food service distribution a plus.
- Excellent verbal communication skills and problem resolution ability required.
- Working knowledge of Microsoft Word and Outlook required.
- CRM / Phone Technology experience preferred.
Benefits
- Full US Foods Benefits - DAY 1!
- medical
- dental
- vision
- 401K
- life insurance
- and much more!
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SP
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