Join an international meal card project as a Customer Service Representative. Handle inquiries and provide support in French while based in Braga, Portugal.
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Onsite Intake and Support Specialist
Posted 3 hours ago
About the role
- Intake and Support Specialist responsible for HCV intake and PBV admissions in Framingham, MA. Supporting program representatives with case management and compliance.
Responsibilities
- Maintain a small caseload of up to 100 households.
- Correct all Quality Control errors on a monthly basis.
- Process Contract Rent Increases for PBVs on Housing Assistance Program (HAP) anniversary date.
- Receive Project Base Voucher referrals and determine eligibility; track and process new admissions in system and create initial file in 6-tab protocol.
- Review new admission files for accuracy and completeness, concentrating on proper use of forms, timelines, signatory compliance and file presentation, and process moves using the same review process.
- Review all Recertification paperwork for accuracy and completeness, concentrating on numeric accuracy, proper use of forms, timeliness, signatory compliance and file presentation.
- Point person to conduct initial intake and chase of all required documentation for new admission files.
- Manage timeline and log for incoming reasonable accommodation requests.
- Coordinate with Program Representatives to process all third-party requests needed including employment, childcare, non-wage sources, unemployment, and child support.
- Coordinate with RAP Program Representatives to ensure accurate data entry of EOHLC required supplemental information including emergency contacts and language preferences.
- Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
- Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
- Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
- Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
- Other duties as assigned.
Requirements
- Minimum years of related experience: 1-2 years preferred
- Knowledge of Excel, Windows, and Word
- Sensitivity to the needs of economically disadvantaged clientele
- Knowledge of Federal Section 8 and State MRVP/ AHVP programs
- Ability to work well in a very high volume and productivity environment
- Strong verbal and written communication skills
- Experience with adhering to confidentiality requirements
- Ability to work within a team
- Ability to complete complex and detailed tasks in a timely manner; Ability to work independently within a busy and diverse team setting;
- Experience using computer software to organize, store, and analyze data.
Benefits
- Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
- Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
- Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
- 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
- Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
- Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
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