Customer Service Specialist responding to client inquiries and ensuring service quality at Allianz Ayudhya's Bangkok location. Coaching staff and improving customer service delivery in a call center setting.
About the role
- IT Support Specialist providing SharePoint help desk support and troubleshooting across various US office locations. Focusing on information architecture and governance, ensuring high-quality user support.
Responsibilities
- SharePoint Help Desk Support
- Provide support and troubleshooting of complicated SharePoint issues on the Help Desk.
- Provide high-level customer services consistent with IT best practices.
- Assist with evaluating new SharePoint features and initiatives.
- Information Architecture
- Create and review new sites and their configuration.
- Manage permissions and sharing of information for both internal and external users.
- Upkeep of content services such as Site Content Types, Site Columns, and Term store.
- Aid in the migration of content into SharePoint Online.
- Governance and Monitoring
- Monitor SharePoint usage, storage, activities reports.
- Assist in the preparation and implementation of policies, procedures, and standards.
- Develop documentation for new and existing workflows.
- Occasional travel may be required as needed.
Requirements
- BS/BA degree in the field of computers
- Minimum of 3-5 years working IT support
- Deep knowledge of Microsoft 365 (SharePoint, Teams, OneDrive)
- Familiarity with Azure Entra ID
- Experience working with Content Management Systems
- Experience in Active Directory
- Working knowledge of the Open System Interconnection (OSI) model
- Ability to diagnose problems and provide support for a wide range of applications
Benefits
- Comprehensive health benefits (medical, dental, vision, and prescription plans)
- Pre-tax flexible spending plans for medical, dependent care, and transportation
- Short and long-term disability, and employer paid life insurance
- Paid holidays, floating holidays, and paid time off (PTO)
- Employer-contributed 401(k) plan and additional financial planning support
- Professional growth opportunities, including tuition reimbursement, in-house training, and incentives for professional registration and professional organization memberships
Job title
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