Join an international meal card project as a Customer Service Representative. Handle inquiries and provide support in French while based in Braga, Portugal.
About the role
- Assistente de atendimento ao cliente for a bar chain in Belo Horizonte. Responsible for customer reservations, data management, and marketing actions.
Responsibilities
- Responsible for handling all customer requests for table reservations and birthday parties;
- Responsible for processing customer data, managing and applying points in the bar's loyalty and discount program called FIDELIZE;
- Provide excellent, attentive service to all customers, resolve reservation requests and forward issues to management;
- Handle customer service via telephone, WhatsApp, and social media always with courtesy and respect;
- Organize and execute the entire customer points process in the FIDELIZE system, including creating activities to inform customers about points available for use at the bar;
- Develop initiatives to increase customer loyalty, such as creating birthday lists to invite customers to celebrate on-site;
- Respond to customers via WhatsApp;
- Create marketing actions and campaigns and publish them on social media;
Requirements
- Preferably pursuing a degree in Social Media or Marketing;
- Flexible availability and immediate start;
- Own vehicle preferred;
- Basic knowledge of creating marketing materials or using Canva.
Benefits
- CAJU card (transportation voucher);
- Meal provided on-site;
- Performance-based incentives.
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