Customer Service Representative managing customer inquiries and providing technical assistance. Working within a motivated team at AddSecure, a leading IoT solutions provider in Europe.
About the role
- Customer Support Representative managing inquiries about orders and deliveries for Lylu Wear. Collaborating with distribution teams and providing customer updates while working remotely within Illinois.
Responsibilities
- Respond to customer inquiries about orders and deliveries.
- Coordinate with distribution and warehouse teams.
- Track shipments and resolve delivery issues.
- Update order status in internal systems.
- Ensure clear and timely customer communication.
Requirements
- Previous customer support experience preferred.
- Strong written communication skills.
- Comfortable working with CRM or support tools.
- Organized and detail-oriented mindset.
- Must be currently based in Illinois.
Benefits
- Remote work within Illinois.
- Part-time or full-time flexibility.
- Structured onboarding and training.
- Supportive and collaborative team.
- Long-term growth opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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