Customer Service Representative in a key role supporting veterinary clinics and pet families. Building relationships and ensuring compassionate service during sensitive moments.
About the role
- Customer Care Assistant supporting distribution operations at Lylu Wear in South Dakota. Handling customer inquiries, updating on orders, and coordinating logistics with a remote work option.
Responsibilities
- Handle customer inquiries related to orders.
- Provide updates on shipping and delivery status.
- Coordinate with warehouse and logistics teams.
- Resolve order issues in a timely manner.
- Document cases in internal systems.
- Maintain clear and professional communication.
Requirements
- Experience in customer service is preferred.
- Strong written and verbal English skills.
- Comfortable with CRM or ticketing tools.
- Well-organized and detail-focused.
- Able to work independently from home.
- Must be currently based in South Dakota.
Benefits
- Remote role within South Dakota.
- Part-time or full-time options.
- Flexible scheduling.
- Structured onboarding and support.
- Collaborative and friendly team.
- Long-term role with stability.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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