Join an international meal card project as a Customer Service Representative. Handle inquiries and provide support in French while based in Braga, Portugal.
About the role
- Customer Service Representative ensuring customer issues are resolved effectively and efficiently at TTEC. Providing quality support and service in a hybrid work model from Leeds, UK.
Responsibilities
- Provide an exceptional experience to displeased customers and network partners by showing empathy, understanding, and making informed decisions
- Assume ownership of their case and ensure all communication is handled promptly and with a high level of professionalism
- Communicate with all case stakeholders, including B2C, B2B and internal departments
- Provide proactive coaching to partners to ensure knowledge gaps are closed
- Participate in aged case reviews to ensure timely resolution and appropriate escalation of cases
- Prioritize effectively and resolve calls efficiently
Requirements
- Customer service experience
- Proven track record of turning cases of dissatisfied customers into a positive experience
- Excellent time, workload management skills, and the ability to organize and prioritize
- Diploma in Mathematics and English language or equivalent
- Sufficient PC knowledge and applications
- Strong interest or working knowledge of cars/commercial vehicles
Benefits
- Private medical insurance from day one
- Paid sick leave
- 25 days annual leave and bank holidays
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
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