Customer Service role in a prominent European label manufacturing company handling order processing and client communication. Collaborate with multiple departments for optimal customer support.
About the role
- Customer Service Representative providing professional service to customers at Canon Financial Services. Handling customer interactions and billing support in a hybrid work environment.
Responsibilities
- Provide professional, courteous, responsive and accurate service to our customers
- Answer incoming phone calls, emails and mail along with any additional internal requests to meet SLA
- Provide routine customer service billing support including, but not limited to: explaining billing statements to customers, taking customer payments, handling collections issues, insurance, property tax and sales tax, issuing credits, handling changes of service, perform basic troubleshooting procedures, recording customer contact information and details of interactions while maintaining customer portfolio integrity
- Practices customer focus, collaboration and communication with team including management and minimizes distractions
- Projecting and maintaining a positive and professional attitude and being adaptable to changes as needed
Requirements
- 1 year of Customer Service/call center experience required
- Strong verbal and written skills
- Basic knowledge level of Microsoft Office products
Benefits
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Junior Customer Experience Specialist improving customer satisfaction by optimizing service solutions. Role involves training, communication strategies, and customer research for Fortum's energy services.
Customer Service Specialist at Zurich Cover - More assisting travelers with excellent customer service while navigating multiple systems and collaborating with leadership for feedback.
Production Support Analyst managing and resolving incident tickets in a production environment. Collaborating with teams to ensure timely issue resolution and proactive monitoring.
Customer Service Representative delivering support and service for Dormer Pramet, a tool manufacturer. Engaging with customers via multiple channels and ensuring positive interactions.
Regional Service Manager actively developing international customer service processes and training service teams in the organization. Collaborating with internal departments to improve service efficiency.
Field Support Representative assisting veterinarians with IDEXX diagnostic tools and technical support. Requires extensive travel within a defined territory and strong relationship - building skills.
Lead and develop the Global Key Account Coordinators’ team at Constantia Flexibles. Drive process improvements, foster open communication, and support professional growth in an international environment.
Customer Support Enablement Analyst transforming operational insights into world - class customer experiences at Trimble. Working on process improvements and collaborating with senior leadership.
Senior Customer Care Executive managing inbound and outbound calls in Hong Kong. Responsible for resolving complaints and coaching call center staff.