Director, Customer Experience Strategy at S&P Global Energy driving cross - business alignment and innovating customer - centric strategies. Leading multi - year strategy for growth, retention, and client lifetime value.
About the role
- Customer Service Representative providing professional service to customers at Canon Financial Services. Handling customer interactions and billing support in a hybrid work environment.
Responsibilities
- Provide professional, courteous, responsive and accurate service to our customers
- Answer incoming phone calls, emails and mail along with any additional internal requests to meet SLA
- Provide routine customer service billing support including, but not limited to: explaining billing statements to customers, taking customer payments, handling collections issues, insurance, property tax and sales tax, issuing credits, handling changes of service, perform basic troubleshooting procedures, recording customer contact information and details of interactions while maintaining customer portfolio integrity
- Practices customer focus, collaboration and communication with team including management and minimizes distractions
- Projecting and maintaining a positive and professional attitude and being adaptable to changes as needed
Requirements
- 1 year of Customer Service/call center experience required
- Strong verbal and written skills
- Basic knowledge level of Microsoft Office products
Benefits
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Digital Customer Experience Product Owner managing integrated applications for AES's customer experience strategy, focusing on driving business results through technical implementation.
Customer Service Specialist at TD support 27 million customers' inquiries. Providing financial advice and solutions through exceptional service.
Lead the energy cost billing & customer service team at Smart Energy Link AG in Switzerland. Drive operational excellence and implement AI - driven solutions in a hybrid work environment.
Customer Care Representative providing outstanding service to customers by addressing inquiries and requests. Engaging with customers to assess needs and make sales recommendations.
Customer Care Representative providing outstanding service to customers by responding to inbound inquiries. Engaging with customers and utilizing software tools to resolve issues and provide accurate responses.
Materials Support Specialist managing logistics and data for aerospace technologies at Tsunami Tsolutions. Ensuring efficient operations and compliance within the sustainment and support team.
Flight Support Agent managing all logistical aspects for flights with Vista Flight Support, ensuring smooth operations and communication. Collaborating with various stakeholders for optimal service delivery.
Flight Support Agent taking care of operational aspects of logistics and ground services for flights. Managing ground arrangements and collaborating with aviation partners in a pivotal role.
Customer Service Representative at Crash Champions ensuring prompt assistance for customer inquiries. Managing phone calls, emails, and providing clerical support in a professional setting.