Bilingual Customer Support Specialist managing customer orders and inquiries for Uline. Ensuring high - quality service through effective communication and problem - solving skills.
About the role
- Customer Service Representative at Emerson handling inquiries and processing purchase orders to ensure exceptional after-sales customer care. Building relationships while providing accurate product information and support.
Responsibilities
- Provide professional and efficient customer service as guided by a defined process and procedure, using tools and systems, within the assigned function and scope of work.
- Provide general product information, such as price and lead time, warranty, and RMA requests.
- Process Order Management such as mailbox management, order entry, order status, and shipping discrepancies.
- Provide accurate solutions for customer concerns, expedite orders, and return goods authorization.
- Monitor the tracking, correction, and processing of missing, misread, or incomplete purchase orders.
- Assist customer complaints, including but not limited to missed shipments, incorrect orders, and requests for credits.
Requirements
- Bachelor’s degree in any four-year course.
- 2 years of relevant experience gained from interactive customer service or related functions.
- Background in offshore service operations is a plus.
Benefits
- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition programs
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation leave
- Holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative at Uline processing orders and inquiries and assisting customers through various communication channels. Ensuring customer satisfaction and becoming a product expert to answer queries effectively.
Bilingual Customer Support Specialist at Uline delivering outstanding service and support to customers. Handling orders and inquiries effectively via multiple communication channels.
Customer Service Representative at Uline handling customer orders and inquiries in a collaborative call center. Communicating through various channels while being a product expert.
Customer Service & Sales Representative supporting customers at Stokke, a premium children’s products brand. Engaging with customers and driving sales through exceptional service.
E2E Solution Support Specialist resolving challenges in VoX, 5G, and other solutions at Nokia. Work within a globally distributed team, addressing complex customer network issues.
Customer Care Specialist ensuring a seamless setup and excellent experience for clients at MakiPeople. Collaborating across teams to enhance workflows and customer satisfaction.
Customer Service Specialist handling inbound and outbound mortgage loan inquiries in a hybrid role. Delivering exceptional customer service and resolving borrower issues efficiently.
Customer Support position at JUSTROCKET in Cluj - Napoca, aiding property managers with innovative solutions. Responsibilities include processing calls, editing tickets, and creating support content.
Customer Service Print Specialist at Mixam handling customer inquiries and providing assistance with print orders while ensuring a seamless customer experience.