Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
About the role
- Act as a passionate advocate for customers
- Develop and maintain a deep understanding of products and services
- Deliver seamless support across all channels (phone, email, chat, social media)
- Analyse customer issues and offer personalized solutions
- Represent the brand and its values in interactions
Requirements
- Fluent in German with exceptional grammar and spelling
- Strong English proficiency (written and spoken)
- Genuine passion for delivering outstanding customer service
- Proven ability to manage administrative tasks efficiently
- Proactive approach to identifying and resolving customer issues
Benefits
- 24 calendar days of holiday (pro-rata)
- Ongoing training and development
- Confidential counselling and support resources
- Exclusive offers and rewards
- Discounted health insurance
- LinkedIn Learning access and certifications
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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