Customer Service Team Lead at Specsavers overseeing customer service representatives. Ensuring high - quality service delivery and process improvements at Delta, BC Distribution Centre.
About the role
- Customer Service Representative managing customer orders and inquiries for Orica in Papua New Guinea. Responsible for order processing, customer support, and collaboration with internal teams.
Responsibilities
- Manage customer orders from order entry through delivery and invoicing.
- Be the main point of contact for customers, providing clear updates and support.
- Manage a portfolio of customers, including placing orders and resolving queries.
- Use SAP to process orders, deliveries, and invoices accurately.
- Support auto-billing and system-driven processes to reduce manual work.
- Ensure high-quality data to minimise credits, delays, and rework.
- Work closely with Territory Managers, Distribution, Credit, and Collections teams to resolve pricing, delivery, claims, and credit issues.
- Complete daily, weekly, and month-end processing activities.
- Prepare basic reports and analysis using SAP and Excel.
- Identify opportunities to improve processes and customer experience.
Requirements
- Strong customer service skills with clear and professional communication
- Good attention to detail and the ability to manage multiple tasks
- A recognised University Diploma or Degree in Business, Accounting, Finance, or a related field
- Good computer skills, including Microsoft Office and Excel
- SAP experience is an advantage but not essential
- At least 2 years’ experience in customer service, order processing, or a similar role.
Benefits
- Competitive salary
- Professional development opportunities
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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