Customer Service Team Lead providing first line support for Customer Service teams in Gent, Belgium. Leading and motivating the team to deliver customer service excellence.
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Hybrid Customer Service Representative, Dutch speaking – Google Ads Products
Posted 6 months ago
About the role
- Customer Service Representative supporting Google Ads customers from Barcelona. Engaging with customers and directing inquiries in a fast-paced digital marketing environment.
Responsibilities
- Serve as the first point of contact, directing customer inquiries to the appropriate department with accuracy and efficiency.
- Meet or exceed defined KPIs while maintaining a high standard of customer service.
- Ensure all activities are performed in compliance with company policies and procedures.
- Operate with a high level of accuracy and compliance, upholding our company's standards and procedures in all your interactions.
Requirements
- Language Skills: C2 level of Dutch and English
- Customer-focused with a genuinely friendly and helpful demeanor.
- An excellent communicator, both verbally and in writing.
- Highly organized and able to manage multiple tasks effectively.
- Detail-oriented and committed to accuracy.
- A team player who is eager to contribute to a positive work environment.
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
- Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
- Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
- Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
- Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
- Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
Benefits
- Part-time hybrid position in Barcelona with a competitive salary , Monday to Friday,
- Working hours: 13.00 to 18.00h
- Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
- Relocation package support.
- Private Health Insurance.
- Clear career growth opportunities supported by coaches and a motivating team environment.
- Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
- Prime office location at the World Trade Center, Barcelona, surrounded by the sea.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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