Customer Support Representative managing inquiries and orders in SAP for global customers. Engaging with clients and teams in both German and English to facilitate order processes and solutions.
About the role
- Customer Service Representative providing support for customers of Advanced Vision Technologies. Handling inquiries, processing orders, and ensuring quality service in a healthcare environment.
Responsibilities
- Provide prompt, professional, and friendly customer support by phone, email, and in person
- Process and track customer orders to ensure accurate and timely delivery
- Maintain strong product knowledge to assist customers effectively
- Resolve customer questions and concerns with empathy and efficiency
- Document all customer interactions in our CRM system
- Collaborate with internal teams to improve service and resolve issues
- Assist with special projects or overflow calls as needed
Requirements
- 1–3 years of customer service experience (healthcare or optical industry preferred)
- High school diploma or equivalent
- Strong written and verbal communication skills
- Excellent attention to detail and problem-solving ability
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- QuickBooks or similar software experience a plus
- Positive attitude, professionalism, and a passion for helping others
Benefits
- Medical, dental, and vision coverage for employees and dependents
- Life insurance, short- and long-term disability coverage
- Employee Assistance Program (EAP)
- Paid time off (PTO) accrued each pay period
- Nine paid holidays
- 401(k) with company match
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