Hybrid Customer Service and Sales Representative, Italian, English

at CPM International

• Job title: Customer Service and Sales Representative, Italian, English
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €18,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Bratislava, Slovakia

About the role

• Customer Service & Sales Representative engaging customers through various channels for Stokke in Slovakia. Fluent in Italian and English, offering professional customer support and achieving sales targets.

Responsibilities

• Engage with customers via phone, email, and chat to provide outstanding service and support.
• Identify customer needs and directly recommend products and services to enhance their experience.
• Handle inquiries efficiently, resolving issues, and providing solutions in a knowledgeable manner.
• Meet and exceed sales targets through effective upselling and cross-selling techniques.
• Maintain a thorough understanding of client products and promotions to provide accurate information to customers.
• Document customer interactions and feedback in the CRM system to improve service delivery and sales strategies.

Requirements

• Fluent in written and spoken English & Italian.
• Proven experience in customer service and sales, preferably in a call centre or retail environment.
• Excellent communication skills with the ability to engage and build rapport with customers.
• Strong problem-solving skills and the ability to think critically under pressure.
• Sales-driven mindset with a track record of meeting and exceeding targets.
• Ability to work independently as well as part of a team to achieve common goals.
• Proficient in using CRM software and Microsoft Office Suite.
• A positive attitude and a willingness to learn and adapt to changing needs.

Benefits

• Starting date: April 2026.
• Contract Type: Temporary 6 Months (Possibility of extension into permanent).
• Working hours: Full Time (40 hours per week) Monday - Friday from 9 am to 6 pm.
• Competitive base salary of €18,000 gross per annum in addition to:
• 6,60€/day meal voucher (132€/month).
• A commuting allowance of €50 per month (€600 per annum).
• Possibility to earn monthly KPI-based incentives.
• Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
• Hybrid working model from our Bratislava location.
• Fully paid training that optimally prepares you for your job: 2-3 weeks duration.
• Multisport Card
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.