Customer Support Representative managing inquiries and orders in SAP for global customers. Engaging with clients and teams in both German and English to facilitate order processes and solutions.
About the role
- Customer Care Specialist assisting clients with inquiries and issues regarding Trading 212's products and services. Striving to maintain high customer satisfaction and service standards.
Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Handle customer complaints, concerns, and product/service inquiries in a professional and empathetic manner.
- Provide accurate information about Trading 212 products, services, and policies.
- Resolve issues efficiently and follow up to ensure complete resolution.
- Document and track customer interactions and feedback.
- Collaborate with internal departments to resolve customer issues.
- Maintain a thorough understanding of Trading 212 products, services, and processes to provide accurate and detailed responses.
- Identify opportunities to enhance the customer experience and suggest process improvements.
- Assist in the development of FAQs, training materials, and customer self-help resources.
- Meet performance metrics, such as response time, customer satisfaction ratings, and resolution rates.
- Uphold company values by delivering a high standard of customer service and contributing to a positive team culture.
Requirements
- A bachelors degree in a relevant field.
- 1-2 years of experience in customer service, support, or related field.
- Excellent verbal and written communication skills in English.
- Strong problem-solving, and conflict-resolution abilities.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Proficiency in using customer service software (CRM systems) and basic computer skills (MS Office, Google Suite).
- Strong attention to detail and organisational skills.
- Multilingual abilities are a plus.
Benefits
- Challenges that will help you grow and realise your potential
- Opportunity to make a big impact - you will build innovative services used by millions of investors to build wealth
- Work with smart, spirited, helpful, high-performing colleagues with a common goal
- An environment where nothing is set in stone
- Appreciation for your talent and ideas
- Generous remuneration package including annual bonuses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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