Support Specialist providing exceptional B2B customer experience for B2Tech's clients. Collaborating with teams to resolve queries and improve customer satisfaction using technical knowledge.
About the role
- Customer Care Specialist assisting clients with inquiries and issues regarding Trading 212's products and services. Striving to maintain high customer satisfaction and service standards.
Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Handle customer complaints, concerns, and product/service inquiries in a professional and empathetic manner.
- Provide accurate information about Trading 212 products, services, and policies.
- Resolve issues efficiently and follow up to ensure complete resolution.
- Document and track customer interactions and feedback.
- Collaborate with internal departments to resolve customer issues.
- Maintain a thorough understanding of Trading 212 products, services, and processes to provide accurate and detailed responses.
- Identify opportunities to enhance the customer experience and suggest process improvements.
- Assist in the development of FAQs, training materials, and customer self-help resources.
- Meet performance metrics, such as response time, customer satisfaction ratings, and resolution rates.
- Uphold company values by delivering a high standard of customer service and contributing to a positive team culture.
Requirements
- A bachelors degree in a relevant field.
- 1-2 years of experience in customer service, support, or related field.
- Excellent verbal and written communication skills in English.
- Strong problem-solving, and conflict-resolution abilities.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Proficiency in using customer service software (CRM systems) and basic computer skills (MS Office, Google Suite).
- Strong attention to detail and organisational skills.
- Multilingual abilities are a plus.
Benefits
- Challenges that will help you grow and realise your potential
- Opportunity to make a big impact - you will build innovative services used by millions of investors to build wealth
- Work with smart, spirited, helpful, high-performing colleagues with a common goal
- An environment where nothing is set in stone
- Appreciation for your talent and ideas
- Generous remuneration package including annual bonuses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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